Solved: Spectre x360 BIOS password beep sound - need to turn off - HP Support Community

x360_owner · ‎03-14-2015

Hello,

I have a brand new Spectre x360 (i7 edition). I turned on the start-up password in the BIOS and now (like your other laptop models, it appears) a very loud beep is heard upon startup. I require the BIOS password for security reasons.

I am currently running the BIOS that was released with the machine (F.04) and there are presently no updates to the BIOS on your support page.

I am asking if you can please provide a BIOS release that allows the option to turn off the loud beep (or one that eliminates it entirely). I would hate to have to return this laptop over such an easily avoidable problem.

Thanks.

Holly_J · ‎05-13-2015

The following BIOS update should let you turnoff the password beep:

File name: sp71197.exe

Release details

Released: Apr 21, 2015

Version F.12 Rev.A

Fix and enhancements

- Fixes an intermittent issue which causes the system to shutdown unexpectedly.
- Fixes an intermittent issue where the system displays a fan fault alert message in error when the fan is functioning properly.- Provides an improved help message for the Trusted Platform Module (TPM) state in the F10 BIOS setup option.
-Provides the ability to enable or disable the audible password prompt (beep) for the BIOS administrator login or Power-On Password. The audible prompt is disabled when the Power On Self-Test (POST) Hotkey Delay setting is set to 0.

BIOS update (read this for more detail on updating the BIOS: http://support.hp.com/us-en/product/HP-Spectre-13-4000-x360-Convertible-PC/7527520/model/7728869/doc... )

(Please ensure that this is the correct BIOS update softpaq for your particular model, but note the last fix listed.)

I did promise to update you when I was sure that there was a solution. I hope this works well for you!

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Please click the little thumbs-up dealybopper to the lower right if my reply was helpful to you. Please mark Accept As Solution if it solves your problem. This will help others, too!

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x360_owner · ‎03-17-2015

I'm surprised that this problem is so difficult that no one from HP has bothered to respond. Is it really that difficult to offer a BIOS that doesn't make an unnecessary, loud beep every time you start up the computer? Is there a process for me to formally request this from the company, rather than this discussion board?

john_johnerson · ‎03-17-2015

Agreed - this is an extremely annoying problem!! I hope they can come up with a solution. Otherwise great laptop though.

billeaster · ‎03-17-2015

As a previous x360 buyer as well, my only solutionw was to turn off the BIOS security at boot-up. But if you need a more fully secure device, that is not a good option. Will watch this thread and hope something gets figured out.

x360_owner · ‎03-17-2015

Appreciate the suggestion, but correct - I cannot simply turn off the added security. Again, I can't believe something this simple is so difficult. In searching the forums, it looks like past HP computers have had this problem, and then have been fixed with a BIOS update. Why not incorporate the solution into the initial release?

Thanks.

x360_owner · ‎03-18-2015

Is anybody from HP monitoring this? Is there any way to get a response from HP on this matter?

x360_owner · ‎03-19-2015

I'm still surprised by the lack of response from anyone HP. Is this how HP treats its customers? By ignoring them? This is a legitimate issue that would prevent me from purchasing a future laptop, and / or result in me returning my current laptop. How can this get addressed?

Holly_J · ‎03-19-2015

I'll look into this. Don't have an answer, but will update you when I do.

------------
Although I am an HP employee, I am speaking for myself and not for HP.

Please click the little thumbs-up dealybopper to the lower right if my reply was helpful to you. Please mark Accept As Solution if it solves your problem. This will help others, too!

x360_owner · ‎03-19-2015

Thank you very much - I will stand-by. Appreciate your response.

mChang · ‎03-23-2015

Dear x360_owner,

Please note that your complaint is currently being investigated. Please stay tuned and apologies for the late response.

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Spectre x360 BIOS password beep sound - need to turn off

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