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jeffreyzhao Honor Student
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Spectre x360 Noise

Spectre x360 4002dx
Microsoft Windows 8.1 (64-bit)

I bought an Spectre x360 about a month ago with an i5 processor, and lately I've been hearing a consant buzzing noise from the fan area. Has anyone else been experiencing this?

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PhD Student
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Yeah! Disregard Everything I Have Said

 

Here What You need To Do

Call HP

For The US 1-800-474-6836

And If You Are Outside The US Click The Link Below And Then Select Your Country For The P/N For HP

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

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jeffreyzhao Honor Student
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Thanks for the reply! But how can I be sure this is a fan problem and not a PSU problem? The connection port is also located near that area.

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PhD Student
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Yeah! Disregard Everything I Have Said

 

Here What You need To Do

Call HP

For The US 1-800-474-6836

And If You Are Outside The US Click The Link Below And Then Select Your Country For The P/N For HP

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

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Provost Provost
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Don't open up your notebook. It is still under warranty!

 

If the power adapter is OK, then the LED will be amber when charging and white when the notebook is fully charged.

 

If you are hearing an unusual buzzing noise, then contact HP for warranty service.

 

Read this article at the How-To-Geek

http://www.howtogeek.com/219016/how-do-you-hush-a-non-hdd-non-fan-related-buzzing-sound-on-a-laptop/

There are a couple of reasons you may be hearing a buzzing noise.

If you really want to say thanks, click on the Thumbs up icon .
If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.

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PhD Student
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Yeah! Disregard Everything I Have Said

 

Here What You need To Do

Call HP

For The US 1-800-474-6836

And If You Are Outside The US Click The Link Below And Then Select Your Country For The P/N For HP

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

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Intern
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Is it coming from under the laptop, near one of the hinges? Does it sound like someone is trying to communicate with you in morse code? I'm curious if you are having the same issue as me.

foxracinginc Top Student
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Okay, so I'm not the only one experiencing this... I have the i7 model and I can hear a, well...  crackling buzzing noise, I guess, coming from the fan opening when the fan is not running (it's always there but you can hardly hear it when the fan is running). It's barely noticeable in daily use, but in really quiet environments like in bed at night it sounds like my Spectre x360 had a (whisper-quiet) mechanical HDD that's constantly reading or writing data. This noise changes when I touch the screen (adds another really really quiet buzzing noise which stops again as soon as I take my finger off the screen). It definitely sounds like a PSU issue. What to do now?

 

Aside from that I'm also experiencing slight issues with the touchscreen, where scrolling swipes will often open links, in Chrome as well as Firefox. I've been using Android tablets and phones for years and that's never really been an issue on other devices.

Also, when in tablet mode, on Windows' login screen, when I touch the password prompt, the keyboard comes up, and without me doing anything it immediately slides back down. Sometimes that happens two or three times before the keyboard stays on screen and I can enter my password. Really weird.

 

Maybe my touchscreen issues are directly related to the buzzing noise?

 

Greetings from Germany!

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foxracinginc Top Student
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On closer inspection, yeah, it seems to be the loudest between the hinges. And "like someone communicating with you in morse-code" is spot-on, I'd say.

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Intern
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I thought it might have something to do with the wireless adapter, thinking that the somewhat random sounds corresponded to data packets being sent and received, until I realized that the sound disappears entirely when the screen turns off, even though the computer is not in standby mode.

As you said, it doesn't bother me unless I'm in a whisper quiet environment but it is driving me crazy that I don't know why a monitor would generate such a noise. I wonder if it would be easy to fix.

The worst part about it is that it's such a minor issue on an otherwise excellent machine, that I don't feel that an RMA is worth the effort. (especially because it could be a universal issue)
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