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‎05-06-2017 03:44 PM

HP Recommended
Product: Stream 14-ax 010 wm
Operating System: Microsoft Windows 8.1 (32-bit)

Notebook will not turn on .

power light flashes on for a second and light comes on at ac socket when plugged in  battery is fully charged

1 REPLY 1

‎05-08-2017 07:16 AM

HP Recommended

Hi @waff69,

 

 

Good Day.  A warm welcome to the HP community. I reviewed the post about the computer not booting and not having a display. I will be delighted to assist you here.

Superb description and terrific observations made before posting. Kudos to you for that. 🙂

 

  • Did this happen after a bios, windows or software update?
  • Did you try to hook it up to an external TV via an HDMI cable if the computer has an HDMI port?
  • If there is a display on an external screen, then the computer has a display issue.
  • If there is no display on the computer Please perform a hard reset first.
  • Then try to power on the computer and check if the issue gets resolved.
  • If it persists please try to recover the bios and check if the issue gets resolved. Please try to perform both the steps mentioned in the link.
  • If the issue continues, then please continue troubleshooting by clicking here
  • If the issue continues, then the computer has a hardware issue. Please contact HP phone support from here:http://hp.com/contacthp Please select the country and type the product# of the computer. Then follow the onscreen instructions.
  • They will be happy to assist you immediately.
  • If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

 

 

 

DavidSMP
I am an HP Employee

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