If the issue continues, then the computer has a hardware issue. Please contact HP phone support from here:http://hp.com/contacthp Please select the country and type the product# of the computer. Then follow the onscreen instructions.
They will be happy to assist you immediately.
If the unit is under warranty, the manufacturer’s warranty should take care of it for you.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead. 🙂
DavidSMP I am an HP Employee
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