Sudden restart Workstation

Mx2504t · ‎03-21-2017

Hi, I have a workstation HP EliteBook 8760w and some time is giving me the problem you reboot randomly. I made a heatsink cleaning operation that resulted dirt and dust have changed the thermal paste between the heatsink and processor heatsink and graphics card. For about two weeks, I did not make me more the defect, now have some days that the problem has come back. I made a dell 'hardware test with a HP tool, and all devices have passed the test. The machine restart occurs sometimes just after loading the bios, sometimes after you started the operating system, then there are days when the problem does not occur and a day which occurs several times. What can it be ? Thanks in advance for your support.

MSLEEE · ‎03-22-2017

I am assuming your system is out of warranty. I would recommend to run the thermal monitoring utility to monitor thermals for CPU, graphics, .., and so on and monitor the fan speed. The monitoring may identify what's cauing the random reboot. Please aslo check the event viewer if there there is any events related to the random reboot.

I work for HP. All opinions and comments are my own.

Mx2504t · ‎03-22-2017

I stressed out a hardware machine with software and I monitored the temperature with the software that I suggested "HWMonitor" .Of Below I attach the detected values.
Meanwhile, thanks for the support.

CPUID HWMonitor Report
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Binaries
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HWMonitor version 1.3.0.0

Monitoring
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Mainboard Model 1630 (0x000000CA - 0x000021A0)

LPCIO
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LPCIO Vendor SMSC
LPCIO Vendor ID 0x55
LPCIO Chip ID 0x7
Config Mode I/O address 0x2E
Config Mode LDN 0x8
Config Mode registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 00 00 00 00 00 00 00 08 00 00 00 00 00 00 00 00
10 00 00 00 00 00 0C 00 00 00 00 00 00 00 00 00 00
20 07 01 00 00 04 04 2E 00 00 00 00 00 00 00 00 00
30 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
50 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
60 00 62 00 00 00 00 00 00 00 00 00 00 00 00 00 00
70 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Register space LPC, base address = 0x060

Hardware Monitors
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Hardware monitor ACPI
Temperature 0 86 degC (186 degF) [0xE08] (CPUZ)
Temperature 1 69 degC (156 degF) [0xD5E] (GFXZ)
Temperature 2 51 degC (123 degF) [0xCAA] (EXTZ)
Temperature 3 54 degC (129 degF) [0xCC8] (LOCZ)
Temperature 4 39 degC (102 degF) [0xC32] (BATZ)
Temperature 5 n.a. [0xAAC] (PCHZ)
Temperature 6 n.a. [0xAAC] (DM1Z)
Temperature 7 n.a. [0xAAC] (DM2Z)
Temperature 8 n.a. [0xAAC] (DM3Z)
Temperature 9 n.a. [0xAAC] (DM4Z)
Temperature 10 0 degC (32 degF) [0x0] (PCH)

Hardware monitor Battery
Voltage 0 16.14 Volts [0x3F0A] (Current Voltage)
Capacity 0 58234 mWh [0xE37A] (Designed Capacity)
Capacity 1 58234 mWh [0xE37A] (Full Charge Capacity)
Capacity 2 14256 mWh [0x37B0] (Current Capacity)
Level 0 n.a. [0x64] (Wear Level)
Level 1 24 pc [0x18] (Charge Level)

Hardware monitor NVIDIA NVAPI
Temperature 0 64 degC (147 degF) [0x40] (TMPIN0)

Processors
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Number of processors 1
Number of threads 8

APICs
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Processor 0
-- Core 0
-- Thread 0 0
-- Thread 1 1
-- Core 1
-- Thread 0 2
-- Thread 1 3
-- Core 2
-- Thread 0 4
-- Thread 1 5
-- Core 3
-- Thread 0 6
-- Thread 1 7

Timers
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Perf timer 2.144 MHz
Sys timer 1.000 KHz

Processors Information
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Processor 1 ID = 0
Number of cores 4 (max 4)
Number of threads 8 (max 😎
Name Intel Core i7 2670QM
Codename Sandy Bridge
Specification Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz
Package (platform ID) Socket 988B rPGA (0x4)
CPUID 6.A.7
Extended CPUID 6.2A
Core Stepping D2
Technology 32 nm
TDP Limit 45.0 Watts
Tjmax 100.0 °C
Core Speed 2793.7 MHz
Multiplier x Bus Speed 28.0 x 99.8 MHz
Stock frequency 2200 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX
L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L2 cache 4 x 256 KBytes, 8-way set associative, 64-byte line size
L3 cache 6 MBytes, 12-way set associative, 64-byte line size
FID/VID Control yes

Turbo Mode supported, enabled
Max non-turbo ratio 22x
Max turbo ratio 31x
Max efficiency ratio 8x
Max Power 72 Watts
Min Power 40 Watts
O/C bins none
Ratio 1 core 31x
Ratio 2 cores 30x
Ratio 3 cores 28x
Ratio 4 cores 28x
TSC 2195.0 MHz
APERF 2194.0 MHz
MPERF 2195.0 MHz

Temperature 0 75 degC (167 degF) (Core #0)
Temperature 1 82 degC (179 degF) (Core #1)
Temperature 2 85 degC (185 degF) (Core #2)
Temperature 3 82 degC (179 degF) (Core #3)
Temperature 4 86 degC (186 degF) (Package)
Voltage 0 1.24 Volts (VID)
Power 0 38.68 W (Package)
Power 1 34.72 W (IA Cores)
Power 2 n.a. (GT)
Power 3 3.96 W (Uncore)
Clock Speed 0 2793.67 MHz (Core #0)
Clock Speed 1 2793.67 MHz (Core #1)
Clock Speed 2 2793.67 MHz (Core #2)
Clock Speed 3 2793.67 MHz (Core #3)

Thread dumps
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CPU Thread 0
APIC ID 0
Topology Processor ID 0, Core ID 0, Thread ID 0
Type 01020101h
Max CPUID level 0000000Dh
Max CPUID ext. level 80000008h
Cache descriptor Level 1, D, 32 KB, 2 thread(s)
Cache descriptor Level 1, I, 32 KB, 2 thread(s)
Cache descriptor Level 2, U, 256 KB, 2 thread(s)
Cache descriptor Level 3, U, 6 MB, 16 thread(s)

CPUID
0x00000000 0x0000000D 0x756E6547 0x6C65746E 0x49656E69
0x00000001 0x000206A7 0x02100800 0x1FBAE3BF 0xBFEBFBFF
0x00000002 0x76035A01 0x00F0B2FF 0x00000000 0x00CA0000
0x00000003 0x00000000 0x00000000 0x00000000 0x00000000
0x00000004 0x1C004121 0x01C0003F 0x0000003F 0x00000000
0x00000004 0x1C004122 0x01C0003F 0x0000003F 0x00000000
0x00000004 0x1C004143 0x01C0003F 0x000001FF 0x00000000
0x00000004 0x1C03C163 0x02C0003F 0x00001FFF 0x00000006
0x00000005 0x00000040 0x00000040 0x00000003 0x00021120
0x00000006 0x00000077 0x00000002 0x00000009 0x00000000
0x00000007 0x00000000 0x00000000 0x00000000 0x00000000
0x00000008 0x00000000 0x00000000 0x00000000 0x00000000
0x00000009 0x00000000 0x00000000 0x00000000 0x00000000
0x0000000A 0x07300403 0x00000000 0x00000000 0x00000603
0x0000000B 0x00000001 0x00000002 0x00000100 0x00000002
0x0000000B 0x00000004 0x00000008 0x00000201 0x00000002
0x0000000C 0x00000000 0x00000000 0x00000000 0x00000000
0x0000000D 0x00000007 0x00000340 0x00000340 0x00000000
0x80000000 0x80000008 0x00000000 0x00000000 0x00000000
0x80000001 0x00000000 0x00000000 0x00000001 0x28100800
0x80000002 0x20202020 0x6E492020 0x286C6574 0x43202952
0x80000003 0x2865726F 0x20294D54 0x322D3769 0x51303736
0x80000004 0x5043204D 0x20402055 0x30322E32 0x007A4847
0x80000005 0x00000000 0x00000000 0x00000000 0x00000000
0x80000006 0x00000000 0x00000000 0x01006040 0x00000000
0x80000007 0x00000000 0x00000000 0x00000000 0x00000100
0x80000008 0x00003024 0x00000000 0x00000000 0x00000000

MSR 0x0000001B 0x00000000 0xFEE00900
MSR 0x0000003A 0x00000000 0x00000001
MSR 0x000001A0 0x00000000 0x00850089
MSR 0x000000CE 0x00000800 0x60011600
MSR 0x00000017 0x00100000 0x00000000
MSR 0x00000035 0x00000000 0x00040008
MSR 0x000000C1 0x00000000 0x00000000
MSR 0x000000C2 0x00000000 0x00000000
MSR 0x000000C3 0x00000000 0x00000000
MSR 0x000000C4 0x00000000 0x00000000
MSR 0x00000186 0x00000000 0x00000000
MSR 0x00000187 0x00000000 0x00000000
MSR 0x000001AD 0x00000000 0x1C1C1E1F
MSR 0x00000194 0x00000000 0x00010000
MSR 0x0000019A 0x00000000 0x00000000
MSR 0x000001A4 0x00000000 0x00000000
MSR 0x000001FC 0x00000000 0x0004005F
MSR 0x00000601 0x18141494 0x80000380
MSR 0x00000602 0x18141494 0x80000118
MSR 0x00000606 0x00000000 0x000A1003
MSR 0x00000610 0x800081C2 0x00DC8168
MSR 0x00000611 0x00000000 0x0ABD9FB9
MSR 0x00000639 0x00000000 0x05E72B5E
MSR 0x00000641 0x00000000 0x00000000
MSR 0x00000614 0x00100240 0x01400168
MSR 0x0000019C 0x00000000 0x88190000
MSR 0x000001A2 0x00000000 0x01640E00
MSR 0x000001B1 0x00000000 0x880E0000
MSR 0x00000198 0x000027B6 0x00001C00
MSR 0x00000199 0x00000000 0x00001F00

Storage
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Drive 0
Device Path \\?\ide#diskhitachi_hts727550a9e364_________________jf3oa0e0#5&324fb48b&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
Type Fixed
Name Hitachi HTS727550A9E364
Capacity 465.8 GB
SMART Support Yes
Volume c:\, 460.7 GBytes (8.1 percent available)
Volume e:\, 5.0 GBytes (100.0 percent available)

Drive 1
Device Path \\?\usbstor#disk&ven_jetflash&prod_transcend_16gb&rev_1100#48zdg4by9gbh447l&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
Type Removable
Name JetFlash Transcend 16GB
Capacity 15.1 GB
SMART Support Yes
Volume f:\, 15.1 GBytes (37.7 percent available)

USB Devices
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USB Device Generic USB Hub, class=0x09, subclass=0x00, vendor=0x8087, product=0x0024
USB Device Validity Sensor (VFS471), class=0xFF, subclass=0x12, vendor=0x138A, product=0x003C
USB Device Generic USB Hub, class=0x09, subclass=0x00, vendor=0x8087, product=0x0024
USB Device Dispositivo USB composito, class=0xEF, subclass=0x02, vendor=0x1BCF, product=0x2805
USB Device Broadcom 2070 Bluetooth, class=0xE0, subclass=0x01, vendor=0x03F0, product=0x231D
USB Device Dispositivo di input USB, class=0x00, subclass=0x00, vendor=0x0000, product=0x0538

Graphic APIs
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API NVIDIA I/O
API NVIDIA NVAPI

Display Adapters
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Display adapter 0
Name NVIDIA Quadro 3000M
Board Manufacturer Hewlett-Packard
Revision A1
Memory type GDDR5
PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
Vendor ID 0x10DE (0x103C)
Model ID 0x0E3A (0x1630)
Performance Level 0

Monitor 0
Model ()
ID AUO159D
Serial
Manufacturing Date Week 0, Year 2010
Size 17.1 inches
Max Resolution 1920 x 1080 @ 60 Hz
Horizontal Freq. Range 0-0 kHz
Vertical Freq. Range 0-0 Hz
Max Pixel Clock 0 MHz
Gamma Factor 2.2

Mx2504t · ‎03-23-2017

Hello, I have stressed the machines hardware with software and i have monitored

the temperature with hWHardware.

The result are as follows.