Synaptics Touchpad driver Crashing

[ChandraS]

Hi,

I am facing trouble for past few days where the touchpad stops working - as in scrolling using the touchpad. I have to go to the synaptics driver folder and start SynTPEnh.exe manually. BUt after sometime, say opening folders, browsers, system hangs for few seconds and the process stops.

I just checked my Event Log and found this -

Faulting application name: SynTPEnh.exe, version: 15.3.29.0, time stamp: 0x4e97a6f5
Faulting module name: SynTPEnh.exe, version: 15.3.29.0, time stamp: 0x4e97a6f5
Exception code: 0xc0000005
Fault offset: 0x0000000000013088
Faulting process id: 0x1a64
Faulting application start time: 0x01cd7ff180a6a942
Faulting application path: C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
Faulting module path: C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
Report Id: 961d608b-ebe5-11e1-a88f-70f395ca9214

Does anyone knows what this is all about? I checked for driver update via Device Manager and it says the driver is up to date.

I am using HP Pavilion dv6

Windows 7 Home Premium 64 bit

[Mumbodog]

Please post your full product Number

http://h10025.www1.hp.com/ewfrf/wc/findModel?cc=us&dlc=en&lc=en

#2

Please Do Not post your s/n

[ChandraS]

Product Number - WW146AV

[CherylG]

Your support & drivers page is here:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4308...

[ChandraS]

I checked the page and verified that the driver on my system is up to date. I found no support/troubleshooting topics related to my problem,

What else should I do?

[Mumbodog · Accepted solution]

I would re-install the latest driver for the touchpad, then restart the PC.

[ChandraS]

I wasn't having the problem for past few days and hit it again sometime back. Reinstalled the driver and rebooted. Now am gonna watch this for few more days - as it seems it is kind of sporadic....

[Ginho]

Hi guys, any news on this one? I'm having the exact same problem as has been described here. The solutions provided do not help for me either! I hope it can be solved soon.

[ChandraS]

Reinstalling the drivers helped solve my problem

[Ginho]

Alright, thanks m8. I'll try again, I guess I didn't remove and reinstall properly.

Are you now running with driver version 15.1.6.64? It's the latest driver available here. Strangely my latest installed driver was a newer one, device management states version 15.3.29.0 so I think it's the newer driver version that doesn't work properly and causes the crash?