Sysprep_succeeded.tag does not exist

[skharih]

roduct Name: hp envy m6

Operating System: Windows 8

i am trying to recover my system using recovery disk for 3 or 4 times it always showing the error msg like

BBVLast.cmd : [20x] CTOError.flg is detected at the end of BBVprocess ...

Suggest to create PIN-log and send to TWN PDC NB-PreinPM for further analysis

I have tried restoring several times and keep this is exact message every time, I have done a full system restore as well as image restore with no luck, any ideas or suggestions welcomed

thanks

 Ariharan S.K

[DavidSMP]

Hi @skharih,

Good Day! Thanks for taking an interest in the HP Support Forums! I read your post regarding errors while performing a system recovery from  the recovery media. (DVDs) I will be delighted to assist you with this. 🙂

Fabulous diagnosis and superb analysis of the issue before posting.  Kudos to you on that score. 🙂 It is always a privilege to work with technical specialists like you. 🙂

You are a valued HP customer and it is paramount to assist you here. We greatly appreciate you for doing business with HP. I take it as a privilege to share this platform with you. 🙂

Based on the error message, the 3rd disk throws up, it is clear that specific media is corrupt and hence the entire recovery media kit needs to be replaced.

If you’ve ordered it from HP, Please contact HP phone support again to get replacement recovery media. If it has been ordered recently, then they should ship another set to you.

However, if these are media that you created, then shipping another recovery media kit may be fee-based.

Steps to contact HP phone support:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂