System Recovery greyed out/disabled at HP Recovery Manager

[GillesDV]

I want to perform a clean install on my laptop, but when I launch the HP Recovery Manager, the 'system recover' option is greyed out, aka disabled. It contains a message: (disabled: recovery partition is deleted). 

At least I think that is it, cause it seems like a bad translation from English to Dutch. 

Does anyone know how I can perform a clean install? Preferably I'd like the 'minimal recovery of installation' copy, as I want as little stuff to remain as possible. I've already made back-ups and put them on the cloud, so no worries there. 

When I go to the 'computer management' window -> storage -> Disc management, there are several volumes, a C and G virtual disc included. There's also a Recovery volume, though I can't seem to do anything with it. I can't 'reactivate' it, that's greyed out as well. 

[SDF15]

Hello @GillesDV,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I came across your post about the System Recovery, and wanted to help!

To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number: How Do I Find My Model Number or Product Number?

In the meantime, please review the following documents, and let me know how it goes:

HP PCs - Performing an HP system recovery (Windows 7)

HP PCs - Troubleshooting HP System Recovery Problems (Windows 7)

HP Notebook PCs - Using System Recovery, Factory Reset and Minimized Image Recovery Options

Please let me know if this information was helpful by clicking the thumbs up below.

Regards!

[GillesDV]

Apologies for the incomplete starter post. I looked up the necessary information. 

Productname: HP Pavilion g7 Notebook PC

Productnr: A1Q83EA#UUG

I looked through the links you sent me, but I can't find anything relevant to me. Can you help me troubleshoot please?

[SDF15 · Accepted solution]

Hello @GillesDV,

Thank you for the quick reply!

If that area is grayed out, then perhaps the Recovery Partitions were deleted?  If that is the case, then the only way to recovery the notebook would be through using Recovery Media.  Unfortunately, there are no Recovery Media options available for your product on the HP site.  If you are able to obtain a Windows 7 or Windows 8 disc, you should be able to use that to recover the notebook.  You can also try to clean install Windows 10.  You can use the following resource to help you, if needed: How to Clean Install Windows 10 (Not an HP supported Web site).

I hope this helps.

Have a great weekend!