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Lazaromartinez7
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Message 1 of 4
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System disabled code for forgotten BIOS admin password

HP Recommended
Pavillion

System disabled AA531DCE

 

its locked, please help 

 

says enter administrator password 

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DavidPK
Level 18
49,520 49,455 9,902 16,858
Message 2 of 4
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HP Recommended

Hi,

 

Your notebook is producing a hexadecimal halt code which is stored in ram as a 'one off' and will be re-calculated after a reboot.  This indicates you have one of the later AMI bios's and unfortunately none of the current code generators will work for this - so at the moment your options are down to Contacting HP support.

 

or

 

You can still remove a power on password by removing the rtc cell, then holding down the power button for 60 seconds before re-inserting the rtc - If you need the Maintenance & Service Guide for your machine, post back with the Model No.

 

Regards,

 

DP-K

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Lazaromartinez7
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Message 3 of 4
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HP Recommended

Serial number: 5CD5064HWW

 

HP Pavilion Notebook - 15-p213cl (ENERGY STAR)

 

Product number:K9B20UA

 

it got locked so says System Disabled AA531DCE

 

It's black screen with blue box that says enter administrator password 

 

is there a password? If not is there a phone number to call for help? 

 

Thank you! 

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DavidPK
Level 18
49,520 49,455 9,902 16,858
Message 4 of 4
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HP Recommended

Hi,

 

Unfortunately, as I mentioned previously, none of the current generators will work for a hex halt code - you can remove the password by removing the rtc as described in my previous post or submit a request to HP via the web portal starting on the link below.

 

Contacting HP

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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