Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-07-2014 05:29 PM

HP Recommended

Hi, my computer has failed to start, the windows boot manager asked for a windows installation disc but I do not own the disc. The message reads after asking for the windows installation disc:

 

File: \Windows\system32\config\system

 

Status: 0xc00000e9

 

Info: Windows failed to load because th sytem registry file is missing, or corrupt.

 

Regards, Quoc

2 REPLIES 2

‎08-08-2014 05:35 PM

HP Recommended

Hello quocnguyen, welcome to the HP Forums.

It appears that your getting an error message indicating that the system registry file is missing or corrupt. I will try to assist you with this.

Are you able to boot into the notebook at all? Even via safemode?
If you can then you could try doing and SFC scan using command prompt on the computer.

If you cannot, then you will have to obtain recovery media to repair the OS with. To do this I suggest contacting support to see if they can help.
HP Technical Support, North America 1-800-474-6836. For all other regions click here.

Thank you for posting on the HP Forums.

I worked on behalf of HP.
Tags (1)

‎08-09-2014 10:22 AM

HP Recommended

Thanks for the help, it appears that I can't use safe mode as the Windows Boot Manager appears when I try to boot into safe mode and it says another file is missing or corrupt. The windows boot manager screen reads:

 

File: \Windows\system32\ntoskrnl.exe

 

Status:0xc000000f

 

Info: Windows failed to load because the kernel is missing, or corrupt

 

I can't contact HP for recovery media because my hard drive on my HP Pavilion dv6 is different from the default hardrive.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.