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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-18-2013 01:06 PM

HP Recommended

I have a HP Pavilion dv6t-7000 CTO. Today I decided to upgrade to windows 8.

I downloaded HP's touch pad Firmware update and after running it, it says there's a problem while reflashing the firmware. And now, as you can guess, my touchpad is no longer working. I have the Synaptics device driver 16.2.15.0 installed. When I try to run the Firmware update again I get the Synaptics Reflash Error:

"A Synaptics Pointing device driver is required for reflashing. Please install a Synaptics driver version v15.1.6.0 or newer"

The touchpad doesn't show up in Device Manager, however, there's a Unknown Device and a PCI device listed in the Other devices section.

I've tried to reinstall the driver and all but nothing worked thus far.

Help anyone? Thanks in advance! Any suggestion appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-21-2013 09:41 AM

HP Recommended

I actually solved this problem just several minuntes after this post. All I did was go to windows' mouse pointer settings and a pop up box appear offering me to uninstall the Synaptics driver. I have no idea how this differ from manually uninstalling the driver but click yes at this check box actually solved the problem while the manual methods didn't.

View solution in original post

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8 REPLIES 8

‎01-21-2013 03:10 AM

HP Recommended

The same problem, but with hp dv7-7171er. How do I fix it?

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‎01-21-2013 04:20 AM - edited ‎01-21-2013 04:22 AM

HP Recommended

The same thing with me!

My DV6 7078ca's touch pad is not working anymore now!

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‎01-21-2013 09:41 AM

HP Recommended

I actually solved this problem just several minuntes after this post. All I did was go to windows' mouse pointer settings and a pop up box appear offering me to uninstall the Synaptics driver. I have no idea how this differ from manually uninstalling the driver but click yes at this check box actually solved the problem while the manual methods didn't.

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‎01-21-2013 10:41 PM

HP Recommended

The solutions proposed by Delusionist worked.

 

I just entered the mouse configuration through Control Panel and when it was initializing, it prompted that the driver was point to nowere and as if I wanted to desintall.

Desinstalled, rebooted = touchpad working again (but slow)

Intalled the drivers again = touchpad running fast and precise.

 

Thank you,

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‎01-22-2013 03:06 AM

HP Recommended

Unfortunately, this solution didn't work out. Any other ideas?

Can I have it repaired under warranty?

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‎01-25-2013 03:41 PM

HP Recommended

If the notebook is still in warranty, you should be able to get the touchpad repaired under warranty. If you are inside the United States, you can contact HP Support at 1-800-474-6836.

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‎03-19-2015 09:18 AM

HP Recommended

same problem with me HP Pavillion DV6 7170er. 

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‎05-21-2015 07:22 PM

HP Recommended
1- uninstall synaptics driver from control panel
2-restart
3-open registry and serach for any value related to "synaptics" and delete them.you may find around 20 to 30 values.
4-restart
5-touchpad should now work again but with microsoft default driver.
6 install synaptics driver from hp site.
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