Note on archived topics.
01-18-2013 01:06 PM
I have a HP Pavilion dv6t-7000 CTO. Today I decided to upgrade to windows 8.
I downloaded HP's touch pad Firmware update and after running it, it says there's a problem while reflashing the firmware. And now, as you can guess, my touchpad is no longer working. I have the Synaptics device driver 220.127.116.11 installed. When I try to run the Firmware update again I get the Synaptics Reflash Error:
"A Synaptics Pointing device driver is required for reflashing. Please install a Synaptics driver version v18.104.22.168 or newer"
The touchpad doesn't show up in Device Manager, however, there's a Unknown Device and a PCI device listed in the Other devices section.
I've tried to reinstall the driver and all but nothing worked thus far.
Help anyone? Thanks in advance! Any suggestion appreciated.
Solved! Go to Solution.
01-21-2013 09:41 AM
I actually solved this problem just several minuntes after this post. All I did was go to windows' mouse pointer settings and a pop up box appear offering me to uninstall the Synaptics driver. I have no idea how this differ from manually uninstalling the driver but click yes at this check box actually solved the problem while the manual methods didn't.
01-25-2013 03:41 PM
If the notebook is still in warranty, you should be able to get the touchpad repaired under warranty. If you are inside the United States, you can contact HP Support at 1-800-474-6836.
05-21-2015 07:22 PM
3-open registry and serach for any value related to "synaptics" and delete them.you may find around 20 to 30 values.
5-touchpad should now work again but with microsoft default driver.
6 install synaptics driver from hp site.