Touchpad not working after fresh install of windows 8.1

[loplop8989]

Hi, I have a hp envy m6 sleekbook model. anyways ever since I installed windows 8.1 fresh my touchpad wont work to a point. Ill install the driver and it works fine till I shutdown the laptop and restart it. Im pretty sure the driver is auto updating and not working correctly. Any help would be greatly appreciated.

My model: HP ENVY m6-k010dx 

[MechPilot]

Hello loplop8989,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I have read your post on how your touchpad is not able to function as it should since installing Windows 8.1, and I would be happy to assist you in this matter!

To further diagnose the touchpad on your notebook, I recommend following this document on Using and Troubleshooting the TouchPad or ClickPad (Windows 😎. This resource should help restore the functionality of your touchpad.

For additional assistance, I will need to know:

• If your computer has completed all of its important Windows Updates.
• If you have updated your HP drivers using the HP Support Assistant.
• If this is an on-going, or recent issue.

Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!

Regards

[loplop8989]

Hi, I looked the link you posted and nothing worked, and i all my drivers are up to date, windows updates are good and this is a recent issue and its been this way ever since i did a fresh install of windows 8.1 so if you have any other solutions please tell me i really need this fixed

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@MechPilot wrote:

Hello loplop8989,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I have read your post on how your touchpad is not able to function as it should since installing Windows 8.1, and I would be happy to assist you in this matter!

To further diagnose the touchpad on your notebook, I recommend following this document on Using and Troubleshooting the TouchPad or ClickPad (Windows 😎. This resource should help restore the functionality of your touchpad.

For additional assistance, I will need to know:

• If your computer has completed all of its important Windows Updates.
• If you have updated your HP drivers using the HP Support Assistant.
• If this is an on-going, or recent issue.

Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!

Regards

---

[MechPilot · Accepted solution]

Hello again loplop8989l,

Thank you for the quick reply!

Since you are able to use your TouchPad before restarting your computer, I recommend following this document on How to perform a clean boot in Windows. This should help

If the issue persists, I suggest restoring your system back to a restore point when you first installed the drivers for your TouchPad. To do this, please follow this document on Using Microsoft System Restore (Windows 😎.   

Once you have restored your system back to when the TouchPad drivers were first installed, please follow this resource on how to Turn automatic updating on or off as well as Using HP Support Assistant (Windows 😎. This should help to disable automatic updates and check to see which software packages to download individually. Please install each update individually, taking note which update is causing a software incompatibility with your TouchPad.

Please re-post with the results of your troubleshooting, and I look forward to your reply!

Regards

[loplop8989]

Hi, thank for all of your suggestions and sorry for my late response. So what i did is uninstalled the touchpad driver reinstalled and then turned off automatic updating and from there restarted my laptop to make it didn't auto update and everything works fine except for the gestures with the touchpad wich I'm fine with so thank 4 all of ur help