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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Start your notebook and immediately tap the Esc key to invoke the startup menu.
In the startup menu choose F2 for HP PC Diagnostics.
Choose component tests and then choose touchpad to run the test. post your results here in your thread. If it is a hardware failure then the test will advise you of that.
Please ignore the circles System Board selected. It was from another troubleshooting session earlier this year. you should choose mouse for your issue.
I am volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
the first thing you must do is identify the operating system completely.
Do you mean that you have installed the update that changes Windows 8 to Windows 8.1(64-bit)?
If that is the case, then the drivers for Windows 8.1(64-bit) are here.
Install the Synaptics touchpad driver.
I am volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
Yes .
install the version that I provided the link to in my last post.
I am volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
Have you tried double tapping the upper left hand corner of the touchpad?
I am volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
7
0
0
HP Recommended
HP Recommended
Start your notebook and immediately tap the Esc key to invoke the startup menu.
In the startup menu choose F2 for HP PC Diagnostics.
Choose component tests and then choose touchpad to run the test. post your results here in your thread. If it is a hardware failure then the test will advise you of that.
Please ignore the circles System Board selected. It was from another troubleshooting session earlier this year. you should choose mouse for your issue.
I am volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
7
0
0
HP Recommended
i do what u said but i don't found ( component tests ) in menu because i have older version of UEFI .. i have 4.3.3
what should i choose from this :
HP Recommended
Install a newer version of the UEFI environment and then run the component test.
I am volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
