• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-11-2017 12:40 AM - edited ‎04-11-2017 12:41 AM

HP Recommended
Product: Compaq nx7400
Operating System: Microsoft Windows XP

My Compaq nx7400 running Windows XP is giving me the dreaded "A disk read error occurred" message. I was hoping that updating the BIOS would fix the problem but that's been a nightmare in itself. I tried creating a recovery USB flash drive using my friend's Lenovo notebook but I'm getting the error message "This system does not contain the necessary WMI support for this version of HPQFlash". Does this mean I need to create the recovery flash drive using a HP computer? In addition to this hurdle, I'm also having trouble accessing the startup menu on my Compaq. Pressing the escape key is having no effect - is this not the correct hotkey for my model?
Cheers

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.