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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-07-2013 01:06 PM - edited ‎08-07-2013 01:43 PM

HP Recommended

Initially my HP Envy 17 would not communicate with my Envy 110 series printer wirelessly. Having gone through the troubleshooting process I found that there was a yellow exclamation mark next to the USB-IF xHCI Host Controller.

 

I tried to update the driver as per previous threads but this was not successful in that the updated drivers could not be installed. The messages after the install sheild wizard aborts were "This platform is not compatable with Intel WiDi or the application is in use"

 

I uninstalled the device as per previous advice on the threads but the new drivers would not install.

 

I assumed the printer issue was related to the yellow exclamation mark issue but I may well be incorrect.

 

 

 

 

 

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‎08-07-2013 02:56 PM

HP Recommended

Thank you for the information.  The UB-IF xHCI USB Host Controller isn't realted to the printing issue.

 

What exactly happens when you try to print?

 

Do you know what the IP address of the printer is?  If so, go to a web browser and enter the printer's IP address by itself.  Does a printer configuration page load?

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‎08-22-2013 06:54 AM

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haloo

 

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‎09-07-2013 12:07 PM

HP Recommended

Thank you so much!  I updated the driver and now no more USB error! 

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‎10-12-2013 06:05 AM

HP Recommended

It worked for me, thanks very much :generic:

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‎11-27-2013 12:13 PM

HP Recommended

hi. 

i have the same problem with the" USB-IF xHCI USB Host Controller" !!!

my lap top is hp m6-1178sa

run windows 8.1

model no. is C2C18EA#ABU

(the problem is can`t go to go into the advanced properties of the offending device and give you the hardware id string so we can see what type of USB 3.0 controller because i all ready uninstall the driver for USB-IF xHCI USB Host Controller)

 can you help somehow?

thanks

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‎11-29-2013 03:17 PM

HP Recommended

Hello,

Thank you for the information that you have posted. At this point because you have uninstalled the drivers already. You will need to try and reinstall them from the Device Manager. I have included the steps below for you to follow.
* From the start screen type Device Manage
* Open up the Device Manager file
* Click on View
* Click on Show hidden devices
* Click on Action
* Click on Scan for hardware changes

This process should reinstall the 3.0 USB drivers into the Device Manager. Please let me know if this works, thank you.

I worked on behalf of HP
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‎12-02-2013 07:50 PM - edited ‎12-02-2013 07:54 PM

HP Recommended

 

@CoasterJim wrote:

I want you to know I resolved this problem on my DV7T 7200. I downloaded the latest WiDi drivers from Intel:

 

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22016&ProdId=3227&lang=eng

 

These seem to be newer than the ones HP provides. I installed ALL other drivers first (display, chipset, etc) and then I installed the WiDi software (link above). The USB-IF xHCI USB Host Controller was recognized just fine. No more unkown devices.

 

Hope this helps.

 

Jim


CoasterJim, your solution worked perfect for my HP Envy Dv6 🙂 Thank you so much!

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‎01-20-2014 09:13 PM

HP Recommended

When you have Windows 8.1 and the USB Driver Problem use this Update Tool for WIDI

 

http://supportkb.intel.com/wireless/wireless-display/templates/selfservice/intelwidi/#portal/1035/ar...

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‎01-21-2014 12:10 AM

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So glad to find out that I am not the only person who has had problems with this!
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