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- HP Community
- Archived Topics
- Notebooks Archive
- USB Recovery kit not working

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03-22-2017 07:46 PM
03-22-2017 08:02 PM
Hi:
If you can still read all 25 characters of the W7 product key on your notebook's case, you can make your own plain W7 installation media.
This site claims to have genuine, unadulterated W7 ISO files for download.
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool
Click on the link labeled Windows ISO Downloader.exe
You can use either the:
Win 7 Home Premium/Pro (as applicable) SP1 or the (Retail version, but the OEM key on your PC's case will work with it)
Win 7 Home Premium/Pro (as applicable) SP1 COEM (This version would be for what HP would have used--System Builder)
N is for European Union (EU) countries.
K is for South Korean markets.
You can use this tool to transfer the ISO file to a 4 GB USB flash drive or DVD.
https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool
This is a peer to peer forum.
You would need to contact HP for a refund of the recovery drive. In the USA/Canada -- 1 800-474-6836
Stay on the line until the automated voice attendant connects you to a customer services rep.
03-23-2017 09:12 AM
I realized that my girlfriend has a working HP laptop so I'm going to have her make me a restore disk. I wish I would have thought of that before waisting my money with the HP recovery kit.
03-23-2017 05:52 PM
Here's the direct link to the W7 x64 English OEM ISO file.
This file should work with the product key on your notebook.
You have 24 hours from the time I post the link to download the file.
Then use this tool to transfer the ISO file to a 4 GB flash drive or DVD to make the file bootable.
https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool
You can also burn the ISO file to a DVD using the Burn ISO image option on your DVD burning program.
