Unable to find Windows partition disks

[nishikant1]

I have windows 10 running on my hp2000 notebook PC it has 500gb hard disk . It isn't running well so I tried to format it by system recovery and go back to win 8. After recovery it restarts and ask to choose operating system between win 8 and TDC-SDV(file) when I choose win 8 it starts but in my computer it shows local disc c with 49 GB of total storage and 22 GB of recovery disc. I was not able to find my files which are stored on other partisan of my hard disc. I had only formatted windows partisan. When I choose another option it shows error 0xc000000f . I want my files back . Please help me.

[WAWood]

@nishikant1

Hello;

Allow me to welcome you to the HP forums!

You have two very different problems.

First ...  The Win10 Upgrade is know to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...

This means that RESET no longer works on your laptop due to your doing the Win10 Upgrade.

To actually restore your PC to its original condition, you need something known as HP Recovery Media.

Second ... The HP Recovery function starts out by reformatting the entire drive, recreating the original partitions, and reloading the OS, the drivers, and the HP utilities. So this basically erases everything from the drive.

Your best bet for recovering data now is to do the following:
1) Remove the hard drive from the PC
2) Purchase a USB-to-Hard Driver adapter kit (like the one illustrated below)

3) Connect the old drive to the working PC

4) Copy the files and folders you want to save onto the working PC.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Before using the media, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck