Unknown Driver - ACPI\ATML1000

[Tech_101]

Hi All,

Recently built a HP 820 G3 laptop using the SCCM package you provide, which has thrown up a few unknown drivers

ftp://ftp.hp.com/pub/softpaq/sp73001-73500/sp73204.html

Please can you advise where to get the driver for - ACPI\ATML1000

I believe it may relate to a graphics subsystem

Kind Regards

[Paul_Tikkanen]

Hi:

This is a peer to peer forum, not HP technical support. 

HP maintains no official presence here.

When you google the ID you posted, it decodes to a I2C HID Device.

This would be the driver HP linked to that device, but when I explored the file contents, I do not see support for that ID at all.

http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_158423_1

That is the only driver listed on the support website for that device.

If that driver doesn't work, I recommend you contact HP technical support for further assistance.

[Tech_101]

Thanks for the quick response. I will test and let you know the outcome

[Tech_101]

Tested the package but no joy,  I will contact HP.

Thanks for the Information

[Paul_Tikkanen]

You're very welcome.

Sorry that driver didn't work for you.

[Tech_101 · Accepted solution]

To resolve this issue, I had to uinstall the existing HID-I2 devices, then  refresh device manager, all devices then automatically update without having install any new package.

- The issue only occurrs when installing the Bluetooth driver

[Paul_Tikkanen]

That is good news.

Glad you were able to resolve the problem.