Unknown device in HP dv6 Notebook

[CherylG]

ENE CIR Rec:

http://ftp.hp.com/pub/softpaq/sp44501-45000/sp44983.exe

HP ProtectSmart:

http://ftp.hp.com/pub/softpaq/sp45501/sp45501.exe

[caste]

I have the same problem on my dv6-2193 el with win 8 enterprise:

--unknown device with this detail:

    on Intel(R) PM55 Express Chipset LPC Interface Controller - 3B03

ACPI\VEN_ENE&DEV_0100
ACPI\ENE0100
*ENE0100

Help ! There is any driver available.

Thanks..

[AttackofZaq]

Hello caste.  I can not find a Windows 8 specific driver for this hardware.  However, you can try using the Windows 7 driver in compatibility mode.  Some users report success with this workaround.  Try the following.

1. Download the Windows 7 driver from here.  Save it to your desktop.
2. Run the download and allow it to extract but cancel the installation when it begins.
3. Navigate to C:\swsetup\sp45629.  
4. Right click on setup.exe and select Properties.
5. Navigate to the Compatibility tab.  
6. Check "Run this program in compatibility mode for..." and then select "Windows 7" from the drop down box.
7. Also, make sure to check "Run this program as administrator" towards the bottom.
8. Run setup.exe.
9. After it is complete reboot your notebook and verify that this resolves the issue.
10. Post the result.

I hope this information is helpful; I will keep an eye out for your reply.  I hope you have a great day!

[caste]

Hi,

I have try this solution with no success. 

The device is always in state unkwoun.

Can you suggest me another way to try?

Thanks in advance

Caste

[AttackofZaq]

Hello again caste.

Try downloading, installing, and running HP Support Assistant. It may be able to locate a more appropriate driver for you. Let me know the result.

I'll keep an eye on the thread and wait for your response.

[caste]

Hello again, 

I have try Hp assistant, but nothing to do. The device is always in status unkwoun.

Thanks 

caste 

[dv6-1355dx]

 Intel(R) ICH9M LPC Interface Controller - 2919

link doawnload 

pc dv6-1355dx

[funnybitter]

on Microsoft ACPI-Compliant System

unknow device plz help

windows 8

dv6-7101tx

[Mrstenter]

Hi Funnybitter,

I understand you are having an issue with your computer showing unknown device

Microsoft ACPI-Compliant System. If you follow this Microsoft document it will help you resolve the issue.

http://support.microsoft.com/mats/windows_file_and_folder_diag

Please let me know if you require further assistance

Thanks