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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-10-2012 02:58 PM

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I have an HP Pavillion g7 Notrbook PC Windows7  and I keep on getting a popup telling me that my Update System tray has stopped working. It has a very long error message. I am a novice at using a home computer and don't know where to go for help or how to fix it. Can anyone help me?

                                          Thanks in advance for your help.

                                                          DACUA

                                                                                                                                                                                                           

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2013 12:32 PM - edited ‎01-23-2013 12:33 PM

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Hello again jim5840.  

 

So, when you go to the "Startup" tab of msconfig there is no desktop agent tray or anything that looks similar to that?  Before continue with the steps I outline next I'd like you to verify that you don't see anything resembling that name under either the "Services" or "Startup" tabs.

I still believe that this is an application that is being started when you boot into Windows.  So the next step will be to try using a clean boot to resolve the issue.  A "clean boot" means that Windows will only load its system files when it boots and will not load any applications along with it.  Try the following.

  1. Click Start, type "msconfig," and press Enter.
  2. This time you will stay on the "General" tab.
  3. You should see "Selective Startup."  Ensure that this is selected.
  4. De-select "load startup items."
  5. Apply the changes and reboot the notebook.
  6. Post the result.  


I will await your reply; have a great day!

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Click the "Accept as Solution" button if I resolve your issue.

View solution in original post

16 REPLIES 16

‎07-17-2012 05:20 PM

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I have been having this same problem since getting my HP G7 pavillion back from HP after I had to have a cooling fan replaced.  HP...PLEASE ANSWER THIS POSTING!!!!!!!

‎01-22-2013 07:50 AM

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keep getting a pop up saying my update system tray has stopped working

‎01-22-2013 07:56 AM

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pop up says update system tray has stopped working

‎01-22-2013 12:30 PM - edited ‎01-22-2013 03:06 PM

HP Recommended

Hello jim5840. I understand you're getting the "update system tray has stopped working" error.

Do you happen to have Q-WEST as your ISP? This is a known problem with one of their program's updater processes. You can disable it without doing your notebook any harm. Try the following.

  1. Click Start, type "msconfig," and press Enter.
  2. Navigate to the "Startup" tab.
  3. Click "Startup Item." This will alphabetize the list.
  4. Locate "Desktop Agent Tray" and uncheck it.
  5. Save the changes, restart your PC, and verify that this solves the issue.


Make sure to post the result. I hope you have a great day!

---------------------------------------------------------------------------------------------------
Please click the white star under my name to give me Kudos as a way to say "Thanks!"

Click the "Accept as Solution" button if I resolve your issue.

‎01-22-2013 02:51 PM

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hi dont have notebook,have hp desktop with windows 7

‎01-22-2013 02:53 PM

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i have desktop hp with windows 7

‎01-22-2013 03:04 PM - edited ‎01-22-2013 03:05 PM

HP Recommended

Hello again jim5840.  

That shouldn't be a problem.  The steps will be the same for a desktop or a notebook.  Let me know if it resolves your issue.

Have a great afternoon 🙂

---------------------------------------------------------------------------------------------------
Please click the white star under my name to give me Kudos as a way to say "Thanks!"

Click the "Accept as Solution" button if I resolve your issue.

‎01-23-2013 07:55 AM

HP Recommended

hi followed your instrutions but there was no tab to uncheck that said desktop agent tray

‎01-23-2013 07:56 AM

HP Recommended

no tab that says desktop agent tray to unckeck

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