When shutting down my laptop it asks if I want to update. I always say yes. It takes days before I can get back on my laptop once I've done that. Is there a way for it to update without taking days? I've tried turning it off for a few seconds to leaving it off an entire day, and nothing works. All I see is a black screen with it spinning for at least two days....very frustrating! Thanks for any suggestions.
as @Dvortex is out of the office today, I'm replying to you. I have read your post comprehensively.
If the laptop is on a black screen with a spinning ball then I suggest you to perform a Windows refresh (repair). This will not delete your personal data. This is what it does:
The following list shows what happens when you refresh your computer:
Your files and personalization settings such as libraries, user accounts, and desktop themes are saved.
The computer settings are returned to the defaults.
Apps from the Windows store are reinstalled, and the settings are reset to their defaults. Internet connectivity is not required to reinstall these apps.
Desktop apps are removed unless they were installed by the computer manufacturer. At the end of the refresh process, an HTML file called Removed Apps.html is placed on the desktop with a list of the desktop apps that were removed.
Also, if possible please let me know the exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l
Hope this helps. Cheers! 🙂
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