Urgent fire risk

[reetp]

Over the last few weeks we have had serious issues with SATA connectors spontaneously shorting and catching fire.

The first was several weeks back and I thought it was an isolated incident.

I have had two further cases within two weeks.

The part is marked:

P/N 577799-001

Rev A

Century-Asia 1032

Fortunately all incidents happened during the day.

This is a clear hazard and presumably a manufacturing defect that could have serious ramifications.

Could someone from HP please contact me urgently to discuss this please.

B. Rgds

John

[reetp]

A couple of photos from last weeks incident.

Note the two computers are in different countries (though they are all UK sourced models)

[Paul_Tikkanen]

Hi, John:

This is a peer to peer forum.

I have asked a forum moderator to escalate your post.

Hopefully someone from HP will contact you in the near future via the private message system.

My friend had the same thing happen on his 8000 Elite CMT.

The same part number burned up -- P/N 577799-001  Rev A

I checked the part number on my 8200 Elite CMT and it was a different P/N, so I ordered one for his PC, and one for my 8000 Elite CMT.

I removed the same P/N 577799-001 Rev A cable from my 8000 Elite CMT.

The P/N I ordered from the 8200 CMT is:  625262-001

I have had my 8200 Elite CMT brand new since 2011.  No issues with the P/N in that PC thus far.

I ordered the replacement cables on eBay.

https://www.ebay.com/itm/Lot-of-5-HP-HDD-Optical-Drive-Sata-Power-Cable-625262-001-PC/152616699568?e...

One other forum member reported the same issue a couple of years ago.

[danny-r]

@reetp

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[reetp]

Thanks. I'll keep an eye out.

Two of these could have been at night, in a home with people sleeping.....

No apparent cause.

I cannot say for sure that all 3 leads were identical as the first was disposed of - certainly the last two were.

I cannot remember if the first was connected (I have a feeling not), but the second two were both conected to HP DVD drives.

Not good.

[Paul_Tikkanen]

The part that burned on my friend's 8000 Elite was the part that went to the DVD drive, but it was the end not connected to the DVD itself that burned.

It was the one that would have plugged into a secondary DVD drive.

Who would have thought an end not connected to anything would spontaneously combust?

His really smoked.  It left a bunch of soot on the top inside of the case.

Fortunately, they were at home when they smelled smoke and saw it coming out of the PC.

[reetp]

Yup. One of my three was the same. Centre plug and unconnected.

It is a very serious issue

[reetp]

Note also I got a question via a PM, replied with the data I had to hand and have heard nothing since. Disgraceful.

I hope for HPs sake they get their fingers out. If someone dies they are going to get sued to hell and back.

[reetp]

I have now been awarded a 'responsive' badge. More than can be said for HP.....

[Paul_Tikkanen]

I don't know how many folks have been affected by this and since the PC's were well out of warranty, I wasn't going to wait for my house to burn down, so for a few bucks, I fixed the issue on the two 8000 Elites.

As for badges...

https://www.youtube.com/watch?v=VqomZQMZQCQ