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‎10-28-2015 08:11 AM - last edited on ‎10-28-2015 09:58 AM by Retired

HP Recommended
Product: HP G62-b12ER
Operating System: Microsoft Windows 10 (64-bit)

Hi there!

 

HP G62-b12ER

Model No: XF439EA

Serial No: [Personal Information Removed]

 

I have updated my Windows from 7 to 10 (64 bit) and video driver has been crashed.

The only available resolutions for the screen are 800 x 600 and 1024 x 768, so the screen looks streched.

 

Updating drivers did't bring any effect. (Latest driver 15.10 Beta from here: http://support.amd.com/ru-ru/download/desktop?os=Windows+10+-+64)

 

Configurtion is (by Everest software):

 

 DualCore , 2384 MHz (12 x 199)

 Hewlett-Packard HP G62 Notebook PC

Chipset AMD M785, AMD K10

System memory [ TRIAL VERSION ] DIMM1: Ramaxel Tech. RMT1970ED48E8F1333 2 Гб DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 МГц) (8-8-8-22 @ 592 МГц) (7-7-7-19 @ 518 МГц) (6-6-6-16 @ 444 МГц) (5-5-5-14 @ 370 МГц) DIMM2: Ramaxel Tech. RMT1950ED48E7F1333 [ TRIAL VERSION ]

Тип BIOS Insyde (07/02/10)

 

Videoadapter AMD Mobility Radeon HD 5000 Series (512 Мб)

Videoadapter AMD Mobility Radeon HD 5000 Series (512 Мб)

Videoadapter AMD Mobility Radeon HD 5000 Series (512 Мб)

3D-akselerator ATI Mobility Radeon HD 4200 (RS880M)

3D-akselerator ATI Mobility Radeon HD 5470 (Park)

 

 

ATI RS690 HDMI @ ATI SB800 - High Definition Audio Controller

 

What i m doing wrong?

Does W-10 support ATI Mobility HD 5000?

 

 

1 REPLY 1

‎10-29-2015 10:27 AM

HP Recommended

@Diogen,

 

Hello and thanks for posting on the HP support forums.  The driver issue you are having may be caused by the fact there is not a supported driver for your system.  The only supported drivers are found on the HP support site for your system.

 

HP G62-b12ER Notebook PC - Software and Drivers

 

Now if you have issues with the drivers on that page or they do not list Windows 10 drivers then they arent any yet for your system.  You can try running the Windows Update Troubleshooter to see if it fixes it.

 

If that fails the only other two options you have is to roll back to the original operating system or do a stand alone install of Windows 10.  This link will help you with that.

 

Download Windows 10

 

Please let me know how things go.  Thanks again for posting and have a great day.


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D5GR
I work on behalf of HP
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