WHEA-Logger flood - Event ID 17

[GabeCrash]

I have newer BIOS F.71, it was available a few month ago, but the BIOS section on download page has been removed. It seems the older BIOS have the same problem.

Maybe the new BIOS can help for someone with different issues.

[evans89lfc]

@GabeCrash, i have read that other people have the F.71 BIOS as well, but HP claim that there is no upgradeable BIOS, which i don't believe, but there is no way i can get to BIOS F.71 to install it on my PC.

[Chris102]

BIOS F77 was made available through my HP Support Assistant last evening.  Painfully slow installation process so I found the download and executed it myself, installed 1st time.  Will be monitoring the Event ID 17 issue again now.

Chris

[evans89lfc]

my laptop has gone back to HP for repair, now have a delay on it so gone from 7-10 working days to 20 working days, due to material shortness

[Chris102]

No change in the event log, single entry after cold boot, large burst after restart.....still, better than the continuous stream previously logged!

Chris

[agieryic]

Please read this thoroughly for I believe HP has a serious global issue with all HP laptops and PCs running the 6th generation i5 and i7 processors. I have not checked PCs but I've checked over a dozen brand-new HP notebooks at my local micro center computer store. They are fully aware of the issue now. There was an HP rep on site which I informed

I don't have any other upper-level HP context to include in this email. I believe this is a serious issue and needs to be escalated ASAP!

I would like very much to have a supervisor or senior management person contact me as soon as possible. I need to make a decision whether I have to recall all HP ProBook generation three notebooks that I've sold and are in my customer's possession.

I would like very much for someone to contact me for follow-up. I spent a lot of time on research where I believe I am helping HP with a major serious issue. I lost a lot of valuable time setting up several brand-new HP generation three ProBooks and I have to return them all I'm hoping HP will understand and call me with a resolution or how they can rectify the situation with me. Please handle his email with great care and seriousness. Please have someone get in touch me as is possible

Below are my detailed notes

******************************

I recently purchased a brand-new HP ProBook 450 G3 notebook. It has the brand-new six generation i5 processor.

The notebook performs perfectly fine.

Part of the process I perform whenever preparing a laptop for a client is to review the event logs during several stages of installing and configuring software, installing Microsoft and HP updates.

With this particular notebook I found the system event logs flooded with “WHEA-Logger, Event ID:17” warnings. I spent hours researching these warnings but nothing that led to a resolution.

I contacted HP tech support. Basically after about 45 minutes on the phone, all they could offer was to have me send in the laptop for repair. The fact that this was a brand-new notebook  just purchased in the last week or so, the option that made the most sense was to take it back to the “Micro Center” store where I purchased the notebook.

Prior to returning this laptop to store and replacing it with the identical model, I decided to perform a factory recovery. After doing so and not installing any HP updates, I found the system event log still recording the same “WHEA-Logger, Event ID:17”. Warnings by the hundreds per minute. It totally flooded the entire system event log.

I also learned by this major issue/concern, is the fact that the system event log cannot record any other logging. It is totally filled and blasted with these “WHEA-Logger, Event ID:17”  warnings with no other events added. I simulated failures by performing a hard shutdown of the operating system, disabling and re-enabling driver. No other events would record in the system event log other than the ongoing “WHEA-Logger, Event ID:17” warnings.

When I arrived at the microcenter computer store, I explained my findings and I ask if we could take a look at another identical system before they swap my laptop out under warranty. And while I was on site, it so happened that an HP rep was on site.

We looked at near a dozen of HP laptops that had 6th generation i5 and i7 Intel processors and found every last one of them has the same issue. It wasn't just the HP ProBook series, it includes the HP Pavilion and other HP notebooks with the six generation Intel processor. My gut experience told me it could pass the B the hybrid video cards and the system. The device manager shows an AMD video card and the embedded Intel video card. Not all of the HP laptops with the six generation processors were set up this way. It was just the ProBook G2 and G3 serious.

All of the HP notebooks including the ProBook series that would generation to end had the fifth generation i5 and I seven processors, did not have issue with the “WHEA-Logger, Event ID:17” warnings.

I sent my notes and findings by replying to the email generated by a supposedly HP second-level tech. I will be interested to see what they find. After several calls to different reps at HP, no one was aware or have heard of this issue.

I'm posting this here to see if anyone else is aware of this issue and if there is a possible fix. I know updating all of the latest device drivers from the HP website did not help.

Please reply and let me know if anyone else's experience issue and if you believe you found a resolution or have more formation to add

[Chris102]

As I have previously recorded, I have experienced this problem. 

When I sought assistance through the HP Support Assistant I was bassically blown off with no attempt to resolve the problem.  The fact that the laptop was functioning seemed to be sufficient for the help desk jockey not to consider this an issue requiring resolution.

I have significantly reduced the rate of errors by updating the Intel drivers online (not using HP provided files, allowing the laptop to search online for updates).  Prior to doing this I had a continual stream of errors logged per your report.  Since the driver updates the errors appear to be limited to a single entry after a cold boot and a burst of a few hundred after a restart.  once up and running the Event ID 17 errors are no longer being logged.

I am awaiting your results with interest.....

Chris

[REO51ST]

@agieryic thank you for your report.

I would hope that Intel is aware of their problem with their 6th generation i5 and i7 processors. 

I would also hope that they are working to resolve this problem and inform all the laptop/desktop manufactures that use them of a fix for their defective CPU.

Have you tried posting this at???

https://communities.intel.com/community/tech

REO

[AsusUser]

It is unbelievable that major companies like HP, Asus and Intel ignore such a problem. I see it as a major error in the companies quality control. After several attempts to have Asus to accept the problem I give up! I can go to a reseller and demonstrate the problem on brand new skylake computers, this isn't enough to wake the giant's and where are the major resellers they also do nothing. All I ask for is an accept of the problem and an assurance for it is investigate so a solution can be provided.

[evans89lfc]

My laptop is still with HP and not due back for a couple of weeks, i have also thinking about buying an ASUS laptop, as there specs are so much better for a similar weight, i am in contact with an ASUS re-seller, and to see if they have noticed the problem, before i purchase.