WHEA-Logger flood - Event ID 17

[kindamad]

I physically removed the Realtek card and my hardware error 17 flood stopped. I then cleared the event log and rebooted again, this time I had only 2 WHEA errors with the same event id but the location changed to 0x9d18. I then uninstalled the SD card reader drivers via the control panel add/remove programs... rebooted again and there are no whea errors/warnings! the laptop is running better thats for sure.

I now have a nearly $800 USD laptop without Wifi, Bluetooth or an SD reader... had to purchase a Wifi usb adater so I can have internet that doesn't creep to 56k speeds because of all the WHEA errors.

Obviously it is not the Skylake processor it is a hardware malfunction and quality control issue.

Thanks HP

HP 450 G3 (#T4M99UT/ABA)

[evans89lfc]

i have an intel WLAN on my board, but it is just annoying that a nice laptop, that has its major drawbacks, is faulty straight out of the box.

HP really need to look at other manufacturers laptops and what hardware they fit in ASUS being one of them, DDR3L RAM and GDDR3 graphics card not good, but are basic value.

[kindamad]

"Straight out of the box" -that is correct

This is the 3rd 450 G3 I have swapped at microcenter, this time we opened this one up at the counter and sure enough the error flood was present. 

One good thing about Microcenter, I'll just keep getting a new laptop every two weeks until the problem is resolved.

I do like this laptop... but I won't even look at another HP product even printers after this!

[Rockypalmer]

In device manager I disabled Relatec PCI Family Controller because I am using Wireless.  Well quess what, instead of dozens of whealogger warnings I got only "1" warning.  However, there are now several new errors .  Something is wrong somewhere and I am tired of batting my head against the wall.  I enabled the Realtec Controller and will live with the hundreds (thousands) of whealogger errors.

[Carlos_Figueira]

I believe there are two differente issues here:

- First one with two Realtek components (WLAN and Card Reader so far);

- Second one with Intel (only WLAN AC-3165 so far).

However don't forget that other manufacturers are dealing with the same issues. If you search for these events with 6th generation (Skylake architecture) you'll find a more topics.

We just need HP Support on this one. This is were HP could improve IMHO.

[kindamad]

The hundreds of thousands of errors drastically lower your Experience Index rating, also if you leave the relatek connected (like my laptop stays connected to the network all day and night at work) a reboot is needed about every 30hrs or so because the wifi slows down to actually less than 56k... closer to 14.4k

[GabeCrash]

Try this:

Run CMD in elevated mode (run as administrator)

bcdedit /set pciexpress forcedisable

[kindamad]

Yesteray I checked every single Skylake machine's event log available on the shelf at microcenter... and "no" other manufacturers ar not experiencing this.

SD reader and the WLAN modules obviously share the same lane/bus and there is a conflict (design flaw)

[kindamad]

No one wants to mask the problem, that's illogical...

[Carlos_Figueira]

First of all, I'm not defending HP, nor am I an HP employee, nor HP representative.

I also don't know the models available in your microcenter.

That being said, in a 5 minute search I found similar foruns about other manufacturers (Dell, Asus).

However I must agree that HP (at least 450G3 and 430G3) has more issues reported.