WIFI connected, but limited.

[eseii]

Product #: J8C25PA
I got a new laptop recently and it's giving me a very hard time figuring out why i cant connect to our home wifi. Everybody else, other laptops and mobile phones can connect to our wifi. Just this new one is having problems. Im connected to the ethernet cable. I already tried using Windows Troubleshoot & HP Support Assistant but its not fixing the problem. I tried searching in the forums and i think is the probable cause of this problem is my wifi driver. I tried auto updating the driver and it says its already updated. Check attached images.
--

--

--

--

PS. If ever you suggest searching online for the updated driver, please send me the link. I dont know how, or what to download and install (wifi driver)

Thank you for the support. 

[Malygris1]

Hi @eseii 

Welcome to the HP Support Forums!

I understand that you are having trouble connecting to your home netwiork using wirless, and that other devices are vconnecting without trouble, and that you are currently using an ethernet connection successfully.

Have you tried to connect to a different wireless network, with this notebook? It is always possible that the problem could be some sort of compatibility issue between the router and the notebook, or a security setting.

Are you able to see any wireless networks as available to connect to at all?

From the screens you included I don't think the solution is in this page, but I include it more as a just in case thing.

Resolving Universal WLAN, Wireless, and Wi-Fi Errors

If it does help then, my work is done. But I expect it to be more in this set of things:

Troubleshooting wireless network and Internet (Windows 😎

Also, you can look at the power management for your wireless adapter:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Forget the network: (Windows 😎
1. Press Windows Key + C
2. Click Settings.
3. Click Change PC settings.
4. Click Network on the left.
5. Click Manage known networks.
6. Click the network name.
7. Click Forget.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test another connection, which I mentioned before:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

[eseii]

Hey, just tried all your suggestions on how to fix my connectivity. And, guess what? It didn't solve my problem 😞

Still, its limited. I tried troubleshooting and this came up.

--

How do i fix this? I need this laptop fixed asap for my business 😞

[eseii]

Still, no reply. 😞

[Malygris1]

@eseii 

It sounds a lot like the DNS settings on your notebook, are not correct for some reason. That information is normally something that comes from your ISP and set up on the router. You can take a look at these two pages, which give examples of how to manually set it using known DNS servers.

Windows 8 DNS Server is not responding - social.technet.microsoft.com

FIX: DNS Server is not responding on Windows 7 / 8 - thewindowsclub.com