Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-03-2017 01:19 AM

HP Recommended
Product: HP 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

My computer won't charge whenever I have it plugged in. This has happened in the past but I was able to fix it by restarting my computer or taking out the battery and then putting it back. I have tried everthing I can think of but nothing works. At the moment my computer is at 1% and if I plug the charger in I can use the computer but if it does get unplugged it shuts down.  

1 REPLY 1

‎05-03-2017 01:23 AM

HP Recommended

Hello @ReyaJay,

 

You might want to take a look at this document: Battery Does Not Power Notebook or Hold a Charge

 

 

It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.

You might find the answer to your battery/power issue as you work through the steps in that HP support article.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.