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ReyaJay
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Why won't my computer charge when plugged in?

HP Recommended
HP 15 Notebook PC
Microsoft Windows 10 (64-bit)

My computer won't charge whenever I have it plugged in. This has happened in the past but I was able to fix it by restarting my computer or taking out the battery and then putting it back. I have tried everthing I can think of but nothing works. At the moment my computer is at 1% and if I plug the charger in I can use the computer but if it does get unplugged it shuts down.  

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GBL84
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Message 2 of 2
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HP Recommended

Hello @ReyaJay,

 

You might want to take a look at this document: Battery Does Not Power Notebook or Hold a Charge

 

 

It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.

You might find the answer to your battery/power issue as you work through the steps in that HP support article.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

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