• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-24-2017 04:01 AM

HP Recommended
Product: HP550
Operating System: Microsoft Windows 10 (64-bit)

I installed windows 10 pro on my HP 550 laptop. I then tried to update it online.  It then said  "error in installing the update" use 0x8024402f to trouble shoot.

 

when i switch on the laptop it displays this message "1720 SMART Hard drive detects imminent failure (failing attr. 05)"

 

Please can anyone help oiut there. Am stuck and urgently need to use the laptop.

1 REPLY 1

‎05-24-2017 04:11 AM

HP Recommended

Hi,

It seems your hard drive is failing and might need to be replaced soon. Try seein with program like crystaldiskinfo the health of the drive:

 

http://crystalmark.info/download/index-e.html

 

You can also try hdtune to see health:

 

http://www.hdtune.com/download.html

 

I would start backing up any important data you have on drive in case it fails totally.

 

Hope it helps,

David

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.