Windows Update "Advanced Micro Devices, Inc. - Graphics Adapter WDDM1.3 - AMD Radeon HD 7600M"

[Tommy_Surya]

Hy

I gotta windows update "Advanced Micro Devices, Inc. - Graphics Adapter WDDM1.3 - AMD Radeon HD 7600M" couple month ago after install it it stuck at welcome screen and i have to fix it..

Is it happen because a fail installation or the update is already broken?

Please replay it ASAP. thanks before 

[Advance23]

Hi @Tommy_Surya,

I understand that while doing an update your computer has frozen at the start up screen. I will try my best to help you with this issue. To better guide you, could you please tell me the full model or product number of your computer and the operating system that is running on it. Here are some guides for How Do I Find My Model Number or Product Number? and Which Windows operating system am I running?.

Could you explain the issue in detail, did the update finish and restart the computer or did it freeze during the update?

Please let me know and I would be happy to help you with this.

Thank you and have a nice day.

[Tommy_Surya]

My laptop Model is Hp Pavilion G4 2205tx and running windows 8.1

It freeze after restart. i cant even type my password the monitor start blinking and only show my cursor 

I really glad if you want a help me thanks before

[BHK6 · Accepted solution]

Hi Tommy_Surya,

If you are able to get to the login screen try seeing if you can boot up in Safe Mode this Microsoft Support link will show you how to do that.

If you are able to try uninstalling the following Windows Updates: KB2982791, KB2970228, KB295719 and KB2975331. Then restart your computer normally. If you are not sure how to uninstall an update the second part of this third-party link will show you how to do it. Let me know how it goes.

[Tommy_Surya]

I already try to install it and yess it's stuck again in welcome screen i do as you say and install it again and again until i finally work. its make me feel woried because its took 5+ time reinstall and i wonder it will get stuck again

thanks you for you help.... i finally can i update it