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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-24-2011 09:18 PM - edited ‎10-25-2011 06:38 AM

HP Recommended

I just buy a HP Elitebook 8560w. 

This morning, I turn on my book, and I have a message:


Wireless Module not supported
The system has detected a Wireless module installed in the system is not supported and disabled it
WLAN Module ID (702)

For more information, please visit: www.hp.com\go\techcenter\startup

 

As I know, my book have Intel Centrino 6205 wlan card, and this card is supported by HP BIOS. 

My BIOS version is F.03. I tried downgrade BIOS to F.02 and F.01 but still have this problem.

 

 

Try to reinstall windows (windows 7 x64) and nothing change.

Need help please.

 

 

My Wireless Adapter:

Intel Centrino Advanced-N6205

Model: 62205ANHMW

FCC ID: PD962205ANHU

I/C: 1000M-62205ANHU

C/M: 62205ANHU

 SPS: 631954-001 0B

22 REPLIES 22

‎10-25-2011 02:52 AM

HP Recommended

Hi,
Welcome to the HP Forum!

@Htuananhkts wrote:

I just buy a HP Elitebook 8560w. 

This morning, I turn on my book, and I have a message:


Wireless Module not supported
The system has detected a Wireless module installed in the system is not supported. System Halted. Please remove device and restart.
WLAN Module ID (702)For more information, please visit: www.hp.com\go\techcenter\startup

 

As I know, my book have Intel Centrino 6250 wlan card, and this card is supported by HP BIOS. 

My BIOS version is F.03. I tried downgrade BIOS to F.02 and F.01 but still have this problem.

 

Try to reinstall windows (windows 7 x64) and nothing change.

Need help please.

 

@you notebook BIOS supports the Intel Centrino @advanced-N 6205, Centrino Ultimate-N 6300 and the Atheros 802.11 a/g/n WLAN modules. The Centrino 6250 WLAN moduleis not supported by the BIOS.

 

I suggest that you contact HP ASAP for warranty service.

 

 

regards,

erico


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎10-25-2011 06:12 AM - edited ‎10-25-2011 06:33 AM

HP Recommended

My mistake!! Centrino 6205 (not 6250) and it's fully supported!

More infomation.

My Wireless Adapter:

Intel Centrino Advanced-N6205

Model: 62205ANHMW

FCC ID: PD962205ANHU

I/C: 1000M-62205ANHU

C/M: 62205ANHU

 

SPS: 631954-001 0B

‎10-25-2011 08:32 AM - edited ‎10-25-2011 08:33 AM

HP Recommended

Hi,

Perhaps since you updated the BIOS you might need to go into it and set the Built-in device options. I mean as in the image below. The image is from a BIOS simulator using a preproduction BIOS and may not reflect exactly what you see when you invoke the BIOS.

elitebook.png

 

Kind regards,

erico


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎10-25-2011 09:36 AM

HP Recommended

My setting exact like your screenshot.

‎10-25-2011 10:33 PM

HP Recommended

I checked in HP Support Assistant-> General Specifications tab

It's show my System BIOS is: 68SVD ver F.03

In HP link (Here), I see this description in F.01, F.02 and F.03

"This package creates files that contain an image of the System BIOS (ROM)for the supported notebook models with a 68SAD Family ROM"

 

68SAD and 68SVD???

Maybe HP provide wrong version BIOS. Or problem in my notebook?

Please help.

Anyone have 68SVD version BIOS. Please upload it  so I can try 😞

 

Anyway, I can't find HP support email for Elitebook 8560w (can't find this product)

‎10-26-2011 01:27 AM - edited ‎10-26-2011 01:29 AM

HP Recommended

Please verify that by invoking BIOS (F10 on powering on)

 

Here is a link to web suport portal for Elitebook  8560w.

regards,
erico


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎10-26-2011 01:30 AM

HP Recommended

Did you install BIOS version F.03?

 

regards,

erico


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎10-26-2011 01:34 AM

HP Recommended

"Please verify that by invoking BIOS (F10 on powering on)" >> Still 68SVD not SAD

 

 

‎10-26-2011 01:38 AM

HP Recommended
OK. Thanks. Did you install that version of the BIOS?

regards,
erico

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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