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11-24-2014 08:29 AM
Thanks in advance
Solved! Go to Solution.
11-25-2014 03:32 PM - last edited on 03-09-2017 04:05 PM by OscarFuentes
Hi there @Telis13
Welcome to the HP Support Forums!
I understand that you are suffering the ravages of a blue screen unfortunately. It is hard to say exactly what happened but as you are also not able to get into safe mode some of the normal fixes that could be tried are not as available.
Here is a post I found on seven forums that may help, as it addresses the ati driver.
If that does not help then my recommendation is to try a system restore to a date before the problem occurred.
Let me know how that works for you.
11-26-2014 10:15 AM - last edited on 03-09-2017 04:09 PM by OscarFuentes
Ok since you have managed to get into safe mode. You can try removing the the video driver and reinstalling the driver from the HP Support website.
Be sure to select the correct operating system for your notebook and download the updated driver. I am assuming that you will do this on another computer and transfer the driver to your computer using a flash drive or some other usb removable media.
After trying that then reboot the computer and see if the problem remains. IF it does then try the things from my previous post. If the system restore does not work for you, then I would recommend backing up the contents of your hard drive to another driver and then perform a a system recovery.
Performing an HP System Recovery (Windows 7)
11-26-2014 01:52 PM
I fixed it before you post,I just went to C:windows/drivers/atikmpag.sys and just deleted the file,i reboot and the bsod didnt appeared,then i just download latest Ati graphics driver and everything is fine now.
Anyway thanks for your help!
12-10-2015 09:36 AM
Hello, I'vw do everything that you said, but. My screen still blur, aero effect still cannot running. If I installed the driver again, the same trouble (BSOD) will appear. thanks. BTW, if you have working driver for G62, please share the link.