Operating System: Microsoft Windows Vista (64-bit)
I was about to order a product but since a web page provides me wrong information, I wish to make sure if it is a right info. Chatted live and I realised that I should not order HP products. I did not believe that HP has a bad customer service but now I think the rumors and bad reputations are true.
Anyone who is trying to buy HP, kindly advise you 'please don't.'
I understand HP is the similar position as the united airlines, relatively a cheap price and not many providers.
I asked 4 questions over and over on the live chat since no answer but repeating messages 'sorry for the long wait......' every ten mins or twenty minutes
After waiting for 45 mins, a service staff sent me a pdf file which I can get on the internet and asked me to check.
Without answering all questions but sending me one PDF, next message is 'Is there anything else I can assist you with before we end this chat?'
The worst part is the pdf file is irrelevant to my questions. Overall, I spent one hour and 15 mins to get my answers regarding product info which is not that helpful. Even before placing an order, they can not provide a proper answer and make customers wait for more than one hour to offer poor quality support.
It would be a disaster if the product goes bad and hp customer support is so poor like it does not even exist.
I am not sure HP outside Australia but I am sure that HP Australia does not understand what is customer service.
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