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‎05-26-2017 09:54 AM

HP Recommended
Product: HP probook
Operating System: Microsoft Windows 10 (64-bit)

started laptop this morning and it said the BIOS needed to be upgraded.  as i was reading the info it said the screen would go blank, do not power off computer.  i saw there was a OK and CANCEL button, but timer timed out and started BIOS upgrade.  screen went blank, fan running, caps lock light blinking.  laptop is one month old, is there something i can do to cancel or complete this process.

1 REPLY 1

‎05-27-2017 06:34 AM

HP Recommended

Hello @cleibold

 

Welcome to the HP Support forum. Thank you for posting.

 

I am sorry for the issues you experience.

 

Yes, there are few things you can do. Follow all the suggestions in the official HP article and hopefully one of them will work for you >> https://support.hp.com/rs-en/document/c02693833

 

 

General recommendation I provide to users/customers is NOT to upgrade BIOS/UEFI unless they experience any kind of specific BIOS/UEFI issue. Updating just for updaing and just for using the latest verson is not solution. Any kind of update (no matter for what and who relesed it) can fix 2 issues but may introduce 10 more issues. Additionally, upgrading the BIOS (for any vendor) poses more risks because BIOS recovery is not that easy as compared to typical software updates IF something goes wrong.

 

Same applies for Windows Updates, OS update, drivers updates, etc - upgrade/update IF you have issues which you know are fixed in the newer version or for some severe security issues. Otherwise, keep the existing version as long as possible.

 

 

Let me know how it goes.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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