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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-01-2021 04:18 PM

HP Recommended
Product: Elitebook 1030 G3
Operating System: Microsoft Windows 10 (64-bit)

I have been having trouble with windows 10 showing no bluetooth on my Elitebook 1030 G3 with Intel(R) Dual Band Wireless-AC 8265. The hardware supports it but windows cant see it. No missing drivers, no exclamation marks in device manager.

 

I found another thread which told me to install a particular tool to turn it on, in windows 7 before updating to windows 10. This has always been a windows 10 machine, and I dont want to roll back the OS.

 

So I went looking and found that by using esc or delete to enter the bios when first turning on the machine and the HP logo has just come up, I can look in the inbuilt devices option and bluetooth was disabled there. I only needed to turn it on there and save the changes and now BT is working fine in windows. I know this machine did have a reset bios so its likely that bluetooth off is the default setting and it needs to be changed.

 

I would like to post this information to the other thread, but the thread is locked with the 'downgrade to windows 7 and run this tool' as the accepted solution. This is a slightly different model variant but the same wifi+bt hardware. If any admins can mention this post over here it might help others: https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/bluetooth-missing-for-HP-Elitebook-84...

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