• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

THANK YOU VERY MUCH FOR THE PCI SIMPLE COMMMUNICATION CONTROLLER DRIVER.BUT CAN YOU TELL WHAT IS THE PURPOSE OF THIS DRIVER? THIS DRIVER WAS ALSO MISSING FROM MY LAPTOP.NOW ONE PROBLEM IS SOLVED THANKS TO YOU.

 

OH SORRY, EARLIER WHEN I CHECKED FOR BLUETOOTH RADIOS IN THE DEVICE MANAGER,I DIDN’T TURNED ON THE WIRELESS BUTTON.BUT THIS TIME I CHECKED BY TURNING ON THE WIRELESS BUTTON,BLUETOOTH RADIOS WAS PRESENT AND UNDER  THAT THERE ARE TWO THINGS- GENERIC BLUETOOTH ADAPTER & MICROSOFT BLUETOOTH ENUMERATOR.AND NOW UNDER THE HEADING OTHER DEVICES IN THE DEVICE MANAGER (PCI SIMPLE COMMMUNICATION CONTROLLER) IS NOT THERE.NOW THERE IS BLUETOOTH PERIPHERAL DEVICE WRITTEN 6 TIMES WITH THAT YELLOW /!\  UNDER OTHER DEVICES,EXACTLY YOU SHOWED ME IN THE PREVIOUS IMAGE.AND WHEN I AM TURNING OFF THE WIRELESS BUTTON,THER IS NO HEADING WITH NAME OTHER DEVICES IN THE DEVICE MANAGER.

 

AND YES THIS IS EXACTLY THE PROBLEM YOU HAVE SHOWN IN THE IMAGE WITH X6 WITH A YELLOW /!\., when i open show bluetooth devices.As a result i am not able to take full advantage of bluetooth on my laptop.

WHAT COULD BE THE PROBLEM SIR?

PRESARIO CQ42-173TU, intel core i3-330m 2.13 Ghz processor, windows 7 ultimate (32bit) os
HP Recommended

Coool, so we are on the move! .... :OpenSmile:

OK So, Intel Management Engine Interface is more to do with Enterprise level function of Asset Management...IT guys use that for keeping a tab/track on all the units/systems/computers in the Enterprise...that is just one piece of it, in stack of hardware-software required to do that...In consumer enviroment, it is not of much use, unless you what to use Lojack kind of thing, which helps you track lost or stolen laptops...

Now coming to the bluetooth, if the device manager is listing 'Generic Bluetooth Adapter', that you dont have correct bluetooth driver installed... so what you need to do is install this driver ftp://ftp.hp.com/pub/softpaq/sp50001-50500/sp50180.exe. The Device manager should list your bluetooth device as...'Broadcom 2070 Bluetooth' or 'HP Integrated Module with Bluetooth Wireless'

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
HP Recommended

HI,

OK I HAVE DOWNLOADED THE BLUETOOTH DRIVER YOU SEND ME.AND NOW INSTEAD OF GENERIC BLUETOOTH ADAPTER.ITS WRITTEN BROADCOM 2070 BLUETOOTH.BUT WHAT ABOUT HP INTEGRATED MODULE WITH BLUETOOTH WIRELESS? ARE BOTH THE DRIVERS SAME? BOTH PERFORM THE SAME TASK? OR THE HP INTEGRATED MODULE WITH BLUETOOTH WIRELESS  IS BETTER?

 

AND SECONDLY I WANT  TO TELL YOU THAT AFTER DOWNLOADING THIS BLUETOOTH DRIVER, MY 80-85 % PROBLEM IS SOLVED REGARDING BLUETOOTH BUT ITS NOT COMPLETELY SOLVED.NOW I CAN USE MY BLUETOOTH BETTER THAN BEFORE AND USE A LOT OF NEW FEATURES REGARDING BLUETOOTH.THANK YOU VERY MUCH FOR THAT.

 

BUT, STILL THERE HAS BEEN A PROBLEM.WHEN I OPEN SHOW BLUETOOTH DEVICES,MY DEVICE STILL HAS THAT YELLOW /!\ AND SAYS MY BLUETOOTH NEEDS TROUBLESHOOTING. IT SAYS, THE DRIVER FOR BLUETOOTH PERIPHERAL DEVICE IS NOT INSTALLED.

  ALMOST ALL BLUETOOTH DRIVER HAVE BEEN INSTALLED AFTER DOWNLOADING YOUR DRIVER, EXCEPT THIS ONE. NOW, WHATS THE PROBLEM? PLS HELP.

PRESARIO CQ42-173TU, intel core i3-330m 2.13 Ghz processor, windows 7 ultimate (32bit) os
HP Recommended

OK, Great, so now we have it showing up as Broadcom 2070 Bluetooth... Dont worry about the HP Integrated Module with Bluetooth Wireless... we have correct driver now...

So now coming to the left out bluetooth peripheral device... can you post an image of "show bluetooth device" and device manager...So that I can tell you what next we can do...

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
HP Recommended
Actually i dont know how to post images of device manager & show bluetooth devices and that too so clear like u posted.Should i have to use a camera or how to post image? Or we can do one thing i give u the description of the problem. NOW WHEN I AM TURNING ON THE WIRELESS BUTTON AND OPENING THE DEVICE MANAGER,UNDER THE HEADING OTHER DEVICE BLUETOOTH PERIPHERAL DEVICE WITH THAT YELLOW /!\,IS WRITTEN ONCE WHICH EARLIER WAS WRITTEN 6 TIMES. Exactly you showed me in the first image.OK? And ON OPENING SHOW BLUETOOTH DEVICE,MY DEVICE SHOW THAT YELLOW /!\,EXACTLY YOU SHOWED ME IN THE 2ND IMAGE WITH X6.OK ? And WHENEVER I TRY TO CONNECT A NEW MOBILE PHONE,ALL DRIVER GETS INSTALLED EXCEPT THIS BLUETOOTH PERIPHERAL DEVICE.IT SAYS DRIVER NOT FOUND.HOWEVER, THE DEVICE GETS ADDED SUCCESSFULLY TO THE COMPUTER.BUT THE NOTIFICATION SHOWS DEVICE DRIVER NOT INSTALLED SUCCESSFULLY. Now i hope you must have got some idea about the problem. THANK YOU.
PRESARIO CQ42-173TU, intel core i3-330m 2.13 Ghz processor, windows 7 ultimate (32bit) os
HP Recommended

OK, are are talking something like this http://www.zumodrive.com/share/7cKDOTk5Zm ....

As you can see, against my phone Pyro (Nokia n81), 2 bluetooth service drivers are not installed....but Venom (Samsung Wave) has all the drivers are in place...

 

If I have understood your issue correctly, I think at this point, you will need to check with Phone manufacture to identify what are the services that is on your phone that is missing a driver....

 

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
HP Recommended

YES EXACTLY YOU SHOWED ME IN THE IMAGE,I HAVE THE SAME PROBLEM. EVEN WHEN I CONNECTED A SAMSUNG PHONE ALL DRIVER GOT INSTALLED BUT WHEN I CONNECED MY PHONE (NOKIA 5233) THAT YELLOW /!\ APPEARED AND SOWED DRIVER MISSING EXACTLY YOU SHOWED ME IN THE IMAGE.

 

SO YOU MEAN TO SAY THAT ALL THE DRIVERS ARE INSTALLED IN MY LAPTOP. THERE IS SOME PROBLEM WITH NOKIA PHONES? RIGHT?

SO NOW I SHOULD BE RELAXED? 

PRESARIO CQ42-173TU, intel core i3-330m 2.13 Ghz processor, windows 7 ultimate (32bit) os
HP Recommended

Yup, that is correct...but that said...when i have time, will check and see, and will post it...

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
HP Recommended

OK.BUT DO CHECK WHATS THE PROBLEM WHENEVER YOU GET TIME.OK? I WILL WAIT FOR YOUR POST.

 

AND THANK YOU VERY VERY MUCH FOR YOUR SUPPORT, I REALLY APPRETIATE YOUR EFFORTS & RESPONSES TO SOLVE MY PROBLEM. THHANKS ONCE AGAIN.YOU SOLVED MY PROBLEM IN A WEEK.THATS GREAT.THE DRIVER YOU TOLD ME TO DOWNLOAD REALLY HELPED A LOT.OTHERWISW I WAS NOT GETTING THE CORRECT DRIVER FOR MY NOTEBOOK PC.

SO I AM MARKING YOUR ANSWER AS SOLUTION BUT PLS DO POST YOUR COMMENTS WHENEVER YOU GET TO KNOW THE (BLUETOOTH PERIPHERAL DEVICE-NOT FOUND) PROBLEM WITH NOKIA PHONES. FINE?.

 

AND CAN I ASK YOU FOR ANOTHER HELP? ACTUALLY I NEED A DRIVER OR SOFTWARE TO RUN MY WEBCAM.

MY LAPTOP HAS A HP WEBCAM-101 PRE-INSTALLED. MY LAPTOP SPECIFICATION ARE AS FOLLOWS:

MODEL- COMPAQ PRESARIO CQ42-173TU

AND I HAVE INSTALLED WINDOWS 7 ULTIMATE 32 BIT.

INTEL CORE I3-330M,2.13 GHz

PRESARIO CQ42-173TU, intel core i3-330m 2.13 Ghz processor, windows 7 ultimate (32bit) os
HP Recommended

You are always welcome! :generic:


With regards to your webcam, the driver is locate on your hard drive in this location, C:\Windows\system 32\drivers\usbvideo.sys

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.