buffering/freezing all the time: what can i do to prevent interuption of videos on my hp pavilion

[Naz_sa]

I am unable to watch videos on my HP Pavilion notebook due to constant buffering/freezing/cutting activity.  Any suggestions about how to view a video from start to finish without interruption?

Its a brand new laptop, and it was doing this from the beginning. Regardless of which video player i use, vlc, mpc player, PotPlayer.

Out of the 100 days i played videos on my laptop, I only had one clean day in which I was able to watch a movie without interference/freezing.

I am refering to video from my hard drive, but the online streaming video has a natural streaming problem

[Sparkles1]

Hi  Naz_sa,

Welcome to the HP forum!

Thank you for your query, I will do my best to assist you.

I understand you are having an issue with video playback.  I will need more information to be able to  assist you. Learn how to use the Forum Options.  I need to know the exact model you have and what operating system you are running.  How Do I Find My Model Number or Product Number?

In the mean time, you can try running the HP Support Assistant to help resolve issues.  If you are running Windows 7 or lower you can try running  MS Fix It  to help.

If you are running Windows 8  or 8.1 you can use the built in troubleshooter.

Press the Windows key +C to open charms

Type troubleshoot video playback in the search bar and press enter

Follow the on screen prompts.

[Naz_sa]

Hi,

Sorry for the late reply, I will provide with the requested materials below:

Product name: HP Pavilion 15 Notebook PC

OS: Windows 8.1 64-bit 

Its less of a video playback problem, and more of a Sound Playback problem, sounds like a scratch or skip, everytime my pc maybe over running. But surprisingly it still scratches in the beginning of the laptop starts.

Why do I feel its a ram, cpu, problem? 

Anything else I may provide for further assessment?

[Sparkles1]

Hi Naz_sa,

Thank you for your reply.

I grasp that you believe it  is more of an audio issue then a video issue. HP produces many models of   Pavilion 15 Notebooks, but I need your exact model.  How Do I Find My Model Number or Product Number?.  I suggest you run the HP Support Assistant to help with updates and resolving issues.  You can also try the built in troubleshooter in Windows 8.1.

Press the Windows key +C to open charms

Type troubleshoot audio  in the search bar and follow the prompts.  Please let me know the results.