camera no cameras are attached

[LiliMadrigal]

I cannot use my laptop's camera; when I open the camera it shows me a error code Nocamerasareattached, this happend right after Windows 11 was updated. I called HP support and they did not help.

[Echo_Lake]

@LiliMadrigal

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

This seems like the webcam driver is missing after a recent update. Even an antivirus program might be blocking the camera, privacy settings don't allow camera access for some apps, or there's a problem with the app you want to use.

If the error continues, perform a power reset (or hard reset) to clear information from the computer's memory without erasing personal data.

Go to https://support.hp.com/ph-en/document/c01684768

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[LiliMadrigal]

The HP solutions are not suitable for my laptop, hence I still cannot use the camera. 

[Echo_Lake]

@LiliMadrigal

Thank you for posting back.

The last thing I can suggest try and restore the OS back to the factory default, which will isolate whether it’s a software or hardware issue.  The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) This document is for Notebook PCs as well. 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[LiliMadrigal]

I took the laptop to a technician and after several movements, I was told that the camera activation definitely an issue between Windows 11 and the laptop (HP). Now I have to pay for an extra solution for that may o may not work... And I bought the laptop only has year and a half.

[Echo_Lake]

@LiliMadrigal

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. 
This requires remote assistance, please reach out to the HP Support in your region for further troubleshooting steps.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Echo_Lake]

@LiliMadrigal

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. 
This requires remote assistance, please reach out to the HP Support in your region for further troubleshooting steps.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Chel01]

I have searched and searched to find out why my camera wasn't working anymore.....It is now fixed!! 🙂  I never knew that itty bitty button on the side existed until today, so I feel very dumb, but also very grateful that my issue is fixed.  Thank you! 

[Hanaam95]

How did your problem got fixed? I'm having issues with my cameras too since windows 11. Thank you