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Balakrishnan Top Student
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Message 11 of 34
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can not uninstall hp support assistant

I m using Windows 7 Home Premiums 64 bit. HP Support Assistant doesnt work. Try to uninstall but an error message appeared " The windows Installer Service could not be accessed. This can occur if the windows installer is not correctly installed. Contact your support personnel for assistance"

 

Windows Installer Service status is stopped and I couldn't reverse it

 

I also tried to reinstall through HP Recovery Manager but unsuccessful.

 

Bala

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Grad Student Grad Student
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Message 12 of 34
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can not uninstall hp support assistant

There is probably an MSI corruption. Try the following tool from Microsoft to see if it uninstalls HPSA.

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

 

You can download and install the latest version of HPSA from:

 

www.hp.com/go/hpsupportassistant

I work on behalf of HP.

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Balakrishnan Top Student
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Message 13 of 34
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can not uninstall hp support assistant

I followed the link to uninstall HP Support Assistant forum microsoft FixIt. Now the program HP Support Assistant doesn't appear in the program list Install / uninstall in the control panel.

 

So I tried to reinstall through Recovery Manager but failed.

 

Bala

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Dean
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Message 14 of 34
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can not uninstall hp support assistant

Download the latest version of HPSA, see if it installs.

 

http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

Balakrishnan Top Student
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Message 15 of 34
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can not uninstall hp support assistant

Downloaded from the link but couldn't install it. It reads the program didn't install properly. Retried many times but unsuccessful

 

Bala

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Dean
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Message 16 of 34
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can not uninstall hp support assistant

See if there is HSPA or HP Advisor in the uninstall menu, if either is there uninstall them and try HPSA installer again.

 

 

Balakrishnan Top Student
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Message 17 of 34
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can not uninstall hp support assistant

Unsuccessful to uninstall HPSA. " Error 1316. A network error occurred while attempting to read from the file C:\windows\installer\HP Support Assistant.msi"

 

Bala

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Dean
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Message 18 of 34
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can not uninstall hp support assistant

Balakrishnan Top Student
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Message 19 of 34
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can not uninstall hp support assistant

Windows says it successfully uninstalled HPSA and true the program didn't appear in the program list in the control panel. When I tried to reinstall HPSA,  a message appeared the file already exists and weather to override. I clicked override to all files but again a message says it didn't install properly. I retried but same result. Tried to install thru Recovery Manager and still failed to reinstall HPSA.
 
Bala
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Dean
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Message 20 of 34
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can not uninstall hp support assistant

Reinstalling HPSA from Recovery manager is a bad Idea, it will install the Old version, which may not be supported anymore or have conflicts with other software or Windows itself, always attempt installation by downloading the latest version of HPSA from the HP website.

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