can't see bluetooth on HP probook 450 G1

[freshgrapes]

Hi,

I have just buy a HP Probook 450 G1, and install Win 7 Professional 64 bit. But I can't use bluetooth to send file. When I open "Device Management", can't see bluetooth symbol.  What should I do to resolve this problem?

 

[banhien]

Hi,

What is the model/product of your machine ? Some "HP probook 450 G1" do not have Bluetooth option as shown:

     http://www.hp.com/hpinfo/newsroom/press_kits/2013/CommercialPPSFall2013/HPProbook450G1NotebookPC_dat...

WLAN:
Realtek 802.11 b/g/n 1x1
Meditek 802.11 b/g/n 1x1 with Bluetooth® v4.0 Combo
Intel® 802.11 a/b/g/n/ac 1x1 with Bluetooth® v4.0 Combo
Intel® 802.11 a/b/g/n 2x2 with Bluetooth® 4.0 Combo9,10 Intel® 802.11 a/b/g/n 2x2 with Bluetooth® v2.1 (on Linux operating system) 9,10 WWAN: HP hs3110 HSPA+ Mobile Broadband Module10,15 HP lt4112 LTE/HSPA+ Gobi 4G Module

I can't see all letters from the image but looks like your machine has option #1 (in red above).

Regards.

[freshgrapes]

Thank you for replying. Here's the information from HP Support Assitant:

Product name: HP ProBook 450 G1

Product number: F6Q45PA#UUF

[banhien]

Hi,

Your machine uses "Atheros AR9565 802.11b/g/n 1x1 WiFi + Bluetooth 4.0 combination adapter". Did you downgrade/upgrade the machine ? Please try the following driver:

       http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64116.exe

Regards.

ps You may want to bookmark the following link for future references:

      http://partsurfer.hp.com/Search.aspx?SearchText=F6Q45PA

[freshgrapes]

I dowloaded and installed this driver but nothing changes. Maybe I shoud go to the store to check if it's a hadware problem.

thanks for helping.

[banhien]

Hi,

Please check the taskbar (click a small arrow at the right corner, near the speaker) to see it in there or not. My laptop does not show BT in device manager but in that area.

Regards.

[freshgrapes]

It's not in there, too. I had checked the taskbar before opened device manager.

[Futoji]

Hello freshgrapes,

To get your issue more exposure I would suggest posting it in the commercial forums since the HP ProBook 450 G1  is a commercial product. You can do this at Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE.

The support page for your product may be helpful in the meantime:
HP ProBook 450 G1 Notebook PC.

I hope this helps!
Thank you for posting on the HP Forums.