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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2017 10:04 AM

HP Recommended
Product: Example: Pavilion notebook 15
Operating System: Microsoft Windows 8.1 (64-bit)

can someone please help me, I have carried out a factory restore of my Pavillion laptop, but cannot get Windows 8.1 activated. I called the microsoft activation centre, but they are saying the activation key i have is a Volume Licence Key and cannot be used to activate my windows.

This is the original key that was supplied when i boughtthis laptop, but cannot get it to activate. I have tried to contact HP direct but getting absolutely no joy whatsoever

 

1 REPLY 1

‎02-20-2017 11:18 AM

HP Recommended

@scotialite

 

Hello;

Allow me to welcome you to the HP forums!

 

Please tell us the details as to HOW you carried out the factory restore -- as that affects the activation situation.


We can proceed when you provide the information.

Thanks



I am a volunteer and I do not work for, nor represent, HP
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