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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-03-2014 02:07 PM

HP Recommended

Hi FrustratedFrank,

 

 

Thank you for letting me know the outcome. It is greatly appreciated.   I am glad I could help!

 

Sparkles1

‎02-04-2014 09:26 AM

HP Recommended

WELL, POO (CAPSLOCK OFF/NOT LIT

 

problem seems to have returned once booted up this morning (capslock on/lit)

 

HELP (CAPSLOCK NOT LIT)

‎02-04-2014 10:44 AM

HP Recommended

HI FrustratedFrank,

 

 

I regret that the issue has returned.   I would try running MS Fix it ( Link in previous post) and if it is still not resolved,I would suggest you call HP technical support as it appears to be a recurring issue. The computer is very new and  will be under warranty. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl

 

Sparkles1

‎02-05-2014 07:50 PM

HP Recommended
Thought you might be interested.
Took to best buy-they went into "regedit" and clicked on some filename bigger than this screen.
Cleaned a row of data that had partial double entries. They said had seen several times after 8.1 upgrading. Further stated many have come in with entire keyboard non-responsive.

Have rebooted 4-5 times so far. So far, so good

‎02-06-2014 07:07 AM

HP Recommended

Hi FrustratedFrank,

 

Thank you very much for the additional information. It is greatly appreciated.

I am glad it is finally resolved for you.

 

Sparkles1

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