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HP Recommended
HP Laptop Model: 17-y006cy
Microsoft Windows 10 (64-bit)

I just bought a new HP 17" laptop model: 17-y006cy.  I've only had it for three weeks and the charger overheats to the point that it is too hot to touch and stops charging at that point.  I want to get a replacement, it's not only 30 days old.  I always use it properly in a well ventilated spot and only plug it in to charge.  I unplug it when it reaches 100%  The numbers on the barcode of the charger is: CT: wftld0cdd49ka4. Does anyone know if this one has been recalled?  Will HP replace it? I keep it unplugged from the wall, I am afraid it is either going to explode or start a fire. Please advise? 

1 REPLY 1
HP Recommended

Hello KSprout,

 

 

The AC adapter/Charger will be replaced by HP if the unit is under warranty.

 

Please contact Technical Support over the Phone for further assistance and have it replaced  before its too late

Contact HP 

 

Verify the warranty status here:

 http://support.hp.com/us-en/checkwarranty   

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

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Thank You,

GBL84

I am not an HP Employee

 

 

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