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francky
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computer runs super hot!!

HP Recommended
HP spectre x360
Microsoft Windows 10 (64-bit)

Hello,

i recently  bought the HP spectre x360 but i'm having quiet some trouble using it.

the computer heats up alot and there is a low sound of the computer's processor running in the background.

Could anyone help to solve this problem please?

Thanks

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DavidSMP
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HP Recommended

Hi @francky,

 

Good Day! Allow me to welcome you to the HP forums! I understand that you require assistance regarding overheating issues with the computer. I will be delighted to assist you. Smiley Happy

Great understanding and fabulous description of the issue before posting. Kudos to you on that score. Smiley Happy  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. Smiley Happy

 

For better clarity and to assist you better, I would require more information regarding this:

  • Please let me know the complete model# or product# of the unit to help you better.
  • Did you try updating the bios?
  • Did it happen after a windows, software or driver update?
  • Does it freeze or shut down randomly?
  • Does the fan make a loud noise?

For starters Please perform all the prescribed steps from this link: http://support.hp.com/in-en/document/c01657439

Please try all the steps from this link also: http://support.hp.com/in-en/document/c01007591

Then please update the bios, chipset and graphics drivers from this link: http://hp.com/drivers and check if the situation is corrected. If this does not fix the issue please contact HP phone support to get the unit serviced.

 

They will definitely do a good job of it.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

 

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy  Please reach out for any issues and I'll always be there to assist you always. Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

  this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy 

Take care now and have a splendid week ahead. Smiley Happy

 

 

 

 

DavidSMP
I am an HP Employee

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Combat01
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DavidSMP
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Hi @francky,

 

Please follow the sites in the links. If that does not fix the issue, then please contact Hp phone support as the issue could be hardware related.

They will definitely do a good job of it.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

 

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll always be there to assist you always. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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