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‎05-22-2013 09:30 AM

HP Recommended

Am having problems with my laptop. I did a complete reinstall and now can not make a new folder on my desktop. When I right click on an open spot on my desktop and scroll done to "NEW" I am no longer offered the option of "Folder". The first option is now "Create a Shortcut"! Can anyone help me?

2 REPLIES 2

‎05-23-2013 10:13 AM

HP Recommended

Hello BonesDoc11,

 

I see that you are having an issue with the creating a new folder option on your computer. This is a weird issue but I have a couple of suggestions that could help.

 

I would like you to click the start menu and type "desktop" in the search bar under all programs.  Select the program desktop and when the page opens there should be a "new folder" option at the top of the screen. Click that option and create a folder. Then go to the desktop and right click and see if you have the option to create new folders.

 

Let me know if this helps.

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‎01-27-2015 05:14 AM

HP Recommended

i need help making a new fold for my desktop and it doesnt give the option when right clicking and i tried the other stuff listed could i get some help plz and thank you

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