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‎04-05-2017 08:26 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

When my laptop freezes (as all do from time to time I guess) I do what I have always done on previous pcs and press ctrl-alt-delete but on this one this function never works and I end up having to turn it off using the on/off switch. Can anyone advise me o this?

1 REPLY 1

‎04-05-2017 08:53 AM

HP Recommended
Hi,


Tap away f2 key as you power on laptop, do extensive hard drive and memory tests from System Diagnostics in BIOS/UEFI.

Let it finish.


Regards

Visruth
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