digitalpersona local agent has stop working

[modhish]

hi all 

i have problem when i start my laptop with finger its working but when i use it with Internet explorer not working
and some message come

I have laptop workstation ZBook 15

plz i need Solution for this case

[A4Apollo]

Hi,

As you mentioned digital persona is not working in IE, Please download a patch file(Digital Persona Fingerprint Reader Software) for this and install it on the computer.

You will be able to use Digital Persona with Internet Explorer 8.

Update can be available : http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-72110-1&lc=en&dlc=en&cc=us&...

If it still does not fix your issue you can reply to same message.

Chetan 
I work on behalf of HP




Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.

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[abadi1987]

this update not working 

plz give me another solution

my laptop is 64bit 

and when i downloed this update the finger print stop work

[A4Apollo]

Hi Abadi,

                Please try to uninstall the previous version of digitial persona from your computer and install the driver from the link below.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-72127-1&lc=en&dlc=en&cc=us&...

Chetan 
I work on behalf of HP




Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.

Click the KUDOS STAR on the left to say “Thanks” for helping!

[abadi1987]

still same problem

can u help me more 

[abadi1987]

can u find another solution to hlep me with this problem

[abadi1987]

last solution u give it to me is not work

plz can u help me more

[george-p]

@Chrystyna79 request for help

Several Posters have issue with digitalpersona local agent.

Regards,
George

[GarethABN]

Count me in on this DigitalPersona agent crash.

This occurs on Windows startup. We nned a formal resolve from HP, occurring on a growing number of work notebooks.

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    DPAgent.exe
  Application Version:    6.0.0.2935
  Application Timestamp:    524dc5b6
  Fault Module Name:    StackHash_0a9e
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    00000000
  Exception Code:    c0000005
  Exception Offset:    020fb268
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    7177
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

[TwoPointOh]

A StackHash error occurs when DEP is invoked and has an issue with whatever application you’re trying to run. The error is related to Data Execution Prevention.

The projected solution was provided by "v-Ada" @ Microsoft Technet, and I have provided it below the link to the source for ease of use:  Fault Module Name:StackHash_0a9e

First make sure you have all of your Windows updates. Then perform a clean boot:  How to perform a clean boot in Windows

If the error persists, please follow the steps to fix the issue.

1. Click on the Start menu and then go to the Control Panel.
2. Click on System Maintenance and then System.
3. Choose Advanced System Settings.
4. Under System Properties, select Settings from the Performance section at the top.
5. Click on the Data Execution Prevention tab.
6. Select “Turn on DEP for all programs and services except those I select”.
7. Find the executable file for the application that triggered the error.
8. Select the application causing the error and click Open

Let me know if this helps.