error code 0x80070490

[rikardomunoz18]

i keep trying to update some of the aps that came with the computer but this code keeps poping up. ive tried to run  the administrator comand prompt but it gives me another error code 87 

 the online/cleanup-image/scanhealth option is unkown.

please help its a brand new hp touch screen computer /windows 8.1

[BHK6]

Hi @rikardomunoz18

Welcome to the HP Support Community! I will be happy to help with your update problem. Error code 0x80070490 is an error with Windows Update. Try the troubleshooting in this Microsoft Support link. What there anything else with that error code 87? This occurred when you right-clicked your command prompt to run it as an Adminstrator correct? What is the product number of your notebook?

[rikardomunoz18]

Thank you i already tried the troubleshooting and it fixes the problem but when i go and update my apps the same error reappears
G9D64UA#ABA

[BHK6]

Hi rikardomunoz18,

I realized that I forgot to actually put in the Microsoft link. Is this the troubleshooting you had already done? If so then I would try updating the apps one at a time to see if there is a particular app that is causing it. Also you didn't answer my question from above:"What there anything else with that error code 87? This occurred when you right-clicked your command prompt to run it as an Adminstrator correct?"

[rikardomunoz18]

no there wasnt anything else with the error 

but i think the problem started after i deleted an addware virus 

thanks 

rikardomunoz18

[BHK6]

Hi rikardomunoz18,

So you tried the troubleshooting in the Microsoft link including using the Microsoft Fixit tool? If you have then I would recommend that you contact Microsoft Support as this error is a Windows Update errror. Another option you could look at is doing a full System Recovery.

[rikardomunoz18]

By doing a system recovery do i need to back up anything into a disk ? Or does it matter

[BHK6]

Hi @rikardomunoz18

Yes, you will want to back up you data onto a disc or a USB flash drive or external hard drive as a System Recovery will wipe all the data.

[rikardomunoz18]

The firsr time i didnt save anything does that affect anything eventhough it is a new copmputer