error in factory reset

[koby345]

so i was having a problem with my wifi or something it said there was no device or what ever but i came to the conclusion that i needed a factory data reset so i tried to do that but appon 64% compleaction it said there was an error and now i cant get it to turn on it just cycles from shutting off to a lit dark screen and the hp logo and the led next to the camera is blinking a bit if that helps any  ideas whould be of great help thx.

[WAWood]

@koby345

Hello;

Allow me to welcome you to the HP forums!

I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.

[koby345]

yes it came instaled on my computer

[WAWood]

@koby345

OK, then in that case it is likely to still be under the original HP warranty.

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck